Operations Manager $100,000-$110,000/Year
About The Position
The Operations Manager oversees safe and effective operations across Ride Operations, Park Services, and Admissions. The role champions Guest satisfaction and service programs, enforces corporate Operations and Safety policies, and leads teams in delivering high-quality service. The manager maintains a strong safety culture, ensures attractions and training programs comply with safety requirements and Six Flags Standard Operating Procedures, and works with Maintenance to support safety and the Guest ride experience. The position is responsible for staffing, recruiting, interviewing, retention, team leadership, performance evaluations, expense budgets, and annual business plans. The Operations Manager also reviews outside service bids, monitors Guest satisfaction feedback, maintains Park cleanliness, serves as a Guest Service Ambassador and Duty Manager, and performs other duties as assigned. The role reports directly to the Park Manager.
Requirements
- At least 3 years of progressive leadership experience in Operations, theme park operations, or similar operations.
- College degree in Business or Management, or equivalent management experience.
- Demonstrated ability to lead teams with varying technical, educational, and generational backgrounds.
- Strong written and verbal leadership and communication skills.
- Experience preparing and managing budgets.
- Strong organizational skills and ability to multitask during high-pressure emergencies.
- Valid driver’s license.
- Computer literacy and proficiency in Microsoft Office applications.
- Strong training and presentation skills to develop large teams.
- Ability to stand, walk, crouch, bend, stoop, kneel, and occasionally lift up to 40 pounds.
- Ability to bend, squat, kneel, and climb heights in excess of 200 feet.
- Ability to work various shifts as project and Park needs dictate, including nights, weekends, and holidays.
Responsibilities
- Oversee operational functions related to the safe and effective operation of Ride Operations, Park Services, and Admissions.
- Champion Guest service programs and initiatives to monitor and improve Guest satisfaction.
- Support and enforce corporate Operations and Safety policies and initiatives.
- Train and motivate teams to provide world-class service.
- Inspect areas routinely for hazards and other safety risks, and communicate existing or potential hazards to Park Management and Team Members.
- Proactively manage safety and ensure attractions operate safely.
- Maintain appropriate staffing levels through recruiting, interviewing, retention programs, and forecasting staffing needs.
- Develop and maintain expense budgets and annual business plans for areas of responsibility.
- Monitor compliance with Rides training and safety programs, including in-service training, and ensure compliance with Six Flags Standard Operating Procedures.
- Request and review bids for outside service contracts outlined within expense budgets.
- Work with the Maintenance division to maximize safety and the Guest ride experience.
- Maintain a Total Safety culture for Guests and Team Members.
- Maintain Park cleanliness, with special attention to back areas and storage facilities.
- Provide direct leadership for the full-time team and conduct periodic performance evaluations.
- Serve as a Park Guest Service Ambassador and resolve Guest concerns brought to the manager’s attention.
- Review Guest Satisfaction Survey reports and follow up on positive and negative feedback.
- Serve as Park and Departmental Duty Manager.
- Perform other duties as assigned or necessary to support the Park.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
