Operations Manager $100,000-$110,000/Year

Six Flags Entertainment Corporation • Vallejo, CA

4d

About The Position

The Operations Manager oversees the safe and effective operation of Ride Operations, Park Services, and Admissions. The role champions Guest satisfaction and service programs, enforces corporate Operations and Safety policies, trains and motivates teams, and maintains a Total Safety culture for Guests and Team Members. The Operations Manager manages staffing, budgets, business plans, outside service contracts, ride safety and training compliance, Park cleanliness, and Guest concerns. The position provides direct leadership to the full-time team, serves as Park and Departmental Duty Manager and Park Guest Service Ambassador, and reports directly to the Park Manager. Other duties may be assigned or adjusted as operational circumstances require.

Requirements

• At least 3 years of progressive leadership experience in Operations, theme park operations, or similar operations.
• College degree in Business or Management, or equivalent management experience.
• Ability to lead teams with varied technical, educational, and generational backgrounds.
• Strong leadership and written and verbal communication skills.
• Experience preparing and managing budgets.
• Strong organizational skills and ability to multitask during high-pressure emergencies.
• Valid driver's license.
• Computer literacy and proficiency with Microsoft Office applications.
• Strong training and presentation skills to develop large teams.
• Ability to stand, walk, crouch, bend, stoop, kneel, and occasionally lift up to 40 pounds.
• Ability to bend, squat, kneel, and climb heights exceeding 200 feet.
• Availability to work various shifts as project and Park needs dictate, including nights, weekends, and holidays.

Responsibilities

• Oversee operational functions for Ride Operations, Park Services, and Admissions, ensuring safe and effective operations.
• Champion Guest service programs and initiatives and monitor Guest satisfaction.
• Support and enforce corporate Operations and Safety policies and initiatives.
• Train and motivate teams to deliver world-class service.
• Inspect areas for hazards and safety risks; communicate existing or potential hazards to Park Management and Team Members.
• Proactively manage safety and ensure attractions operate safely.
• Recruit, interview, and retain employees to maintain appropriate staffing levels; track and forecast staffing needs for Operations departments.
• Develop and maintain expense budgets and annual business plans for areas of responsibility.
• Monitor compliance with Rides training and safety programs, including in-service training, and ensure compliance with Six Flags Standard Operating Procedures.
• Request and review bids for outside service contracts included in expense budgets.
• Coordinate with the Maintenance division to maximize safety and the Guest ride experience.
• Maintain a Total Safety culture for Guests and Team Members.
• Maintain Park cleanliness, with special attention to back areas and storage facilities.
• Provide direct leadership to the full-time team and conduct periodic performance evaluations.
• Serve as a Park Guest Service Ambassador, resolve Guest concerns, review Guest Satisfaction Survey reports, and follow up on positive and negative feedback.
• Serve as Park and Departmental Duty Manager.
• Perform other assigned duties necessary to support the Park.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager