Operations Manager - Distribution

Restaurant Technologies•Boston, MA

2d•$75,000 - $93,000•Onsite

About The Position

The Operations Manager, Distribution is a depot leadership role responsible for overall depot performance through ownership of distribution operations. As a member of the depot leadership team, the role leads the Distribution team and partners with Service and Support Functions to deliver customer outcomes, operational excellence, and financial performance. The Operations Manager develops high-performing teams, reinforces operational discipline, and ensures consistent execution of company standards for safety, service, and quality. In partnership with the General Manager, this role is accountable for depot-level financial and operational goals through workforce performance, key performance indicators, and continuous improvement in a fast-paced, field-based environment. The current depot is located at 16 Esquire Rd, North Billerica, MA 01862, and is scheduled to move later in 2026 to 600 Griffin Brook Drive, Methuen, Massachusetts. Compensation is $75,000–$93,000, with base salary determined by location, market factors, and experience. The position has a 15% annual target bonus, with the ability to earn higher. Restaurant Technologies provides bulk cooking oil management services to the food service industry. The company describes itself as an established, profitable mid-sized company headquartered in suburban Minneapolis, with sites across the United States.

Requirements

2–4 years of experience in operations, distribution, logistics, or a route-based environment.
Experience leading people, teams, or daily operations, through formal or informal leadership.
Ability to coach and develop frontline employees and hold them accountable.
Comfort working in a fast-paced, hands-on environment.
Basic understanding of safety practices and regulated environments.
Ability to use data and metrics to manage performance and solve problems.
Willingness to lead from the front and actively engage in daily operations.
High school diploma or equivalent required.

Nice To Haves

1–2+ years of direct people management experience.
Experience in logistics, delivery, or route-based distribution environments.
Familiarity with DOT compliance, regulations, or driver-based operations.
Experience managing scheduling, labor, or workforce planning.
Experience using KPIs to drive productivity, safety, and service performance.
Bachelor’s degree or equivalent experience.

Responsibilities

Lead, coach, develop, and hold team members accountable; recognize contributions, document performance, support ongoing development, and maintain engagement and retention.
Build leadership capability and talent within the team through coaching and development.
Foster a safety-first culture by implementing and enforcing safety policies, procedures, and regulatory requirements, including OSHA, DOT, and company standards.
Coach team members on safe driving behaviors and operational discipline.
Plan the workforce, including recruiting, hiring, onboarding, scheduling, time management, performance management, and retention.
Oversee fleet performance and maintenance, including pre- and post-trip inspections, preventative maintenance, uptime and downtime monitoring, and fleet walks.
Create and sustain a customer-focused culture, ensuring service delivery meets customer expectations and partnering across functions to resolve issues and support customer retention.
Oversee delivery of fresh cooking oil and collection of used cooking oil across assigned routes.
Maintain service levels, route efficiency, and consistent operational performance.
Reconcile routes promptly so delivery volumes are accurately captured, billed, and invoiced to customers.
Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing with customer demand.
Maintain accurate inventory through routine cycle counts and coordination of tanker delivery schedules; ensure supply levels and depot readiness for receiving and processing deliveries.
Partner with the General Manager to achieve depot financial performance and key performance indicators.
Drive productivity, cost discipline, and continuous improvement across operations.