Operations Manager - Distribution

Restaurant Technologies•Boston, MA

4d•$75,000 - $93,000•Onsite

About The Position

The Operations Manager, Distribution is a depot leadership role responsible for the overall performance of distribution operations and contributing to the success of the entire depot. The role leads the Distribution team and partners with Service and Support Functions to deliver safe, efficient, reliable service, strong customer outcomes, operational excellence, and financial performance. The position builds high-performing teams, reinforces operational discipline, and ensures consistent execution of company standards for safety, service, and quality. In partnership with the General Manager, the Operations Manager is accountable for depot-level financial and operational goals by optimizing workforce performance, managing key performance indicators, and supporting continuous improvement in a fast-paced, field-based environment. The current depot is located at 16 Esquire Rd, North Billerica, MA 01862, and is expected to move later in 2026 to 600 Griffin Brook Drive, Methuen, Massachusetts. Compensation is $75,000–$93,000, with base salary determined by location, market factors, and experience. The annual target bonus is 15%, with the ability to earn more. Restaurant Technologies provides bulk cooking oil management services to the food service industry. The company describes its solution as environmentally sound and designed to improve efficiency and workplace safety. It reports having more than 45,000 customers and serving over 41 metropolitan markets, with headquarters in suburban Minneapolis, Minnesota.

Requirements

2–4 years of experience in operations, distribution, logistics, or a route-based environment.
Experience leading people, teams, or daily operations, through formal or informal leadership.
Ability to coach and develop employees and hold frontline employees accountable.
Comfort working in a fast-paced, hands-on environment.
Basic understanding of safety practices and regulated environments.
Ability to use data and metrics to manage performance and solve problems.
Willingness to lead from the front and actively engage in daily operations.
High school diploma or equivalent required.

Nice To Haves

1–2 or more years of direct people management experience.
Experience in logistics, delivery, or route-based distribution environments.
Familiarity with DOT compliance, regulations, or driver-based operations.
Experience managing scheduling, labor, or workforce planning.
Experience using KPIs to drive productivity, safety, and service performance.
Bachelor’s degree or equivalent experience.

Responsibilities

Lead, coach, develop, and hold the Distribution team accountable; recognize performance, document as needed, and support engagement, retention, and leadership development.
Implement and enforce safety policies, procedures, and regulatory compliance, including OSHA, DOT, and company standards; coach safe driving and operational discipline.
Plan and manage the workforce, including recruiting, hiring, onboarding, scheduling, time management, performance management, and retention.
Oversee fleet performance and maintenance, including pre- and post-trip inspections, preventive maintenance, uptime and downtime monitoring, and fleet walks.
Build and sustain a customer-focused culture, ensure service meets customer expectations, and partner across functions to resolve issues and support customer retention.
Oversee distribution of fresh cooking oil and collection of used cooking oil across assigned routes.
Maintain high service levels, route efficiency, and consistent operational performance.
Reconcile routes promptly to ensure delivery volumes are accurately captured and customers are billed and invoiced correctly.
Manage labor utilization and scheduling to increase productivity, control overtime, and align staffing with customer demand.
Maintain accurate inventory through routine cycle counts and coordinate tanker delivery schedules to ensure sufficient supply and efficient depot receipt and processing.
Partner with the General Manager to achieve depot financial goals and key performance indicators.
Drive productivity, cost discipline, and continuous improvement across operations.