Operations Manager - AMP

Quest Diagnostics•Marietta, GA

4d•$80,700•Onsite

About The Position

The Operations Manager is responsible for managing operations and the laboratory for a small practice, or serving as second in command for a large practice. The role develops protocols, implements procedures, and resolves employee and client issues in conjunction with the Director. For a larger facility, the position manages the operations function across several business areas and may supervise one or more departments, including Transcription, Client Services, Safety, Histology, Gross Room, Flow, Specimen Processing, Courier, and Facilities. The role manages laboratory reporting workflow, staffing, employee performance, service development, quality, efficiency, compliance, supplies, vendor relationships, and facility and personnel licensure. It also supports research efforts, keeps upper-level management informed, helps prepare for inspections, and coordinates privacy policies and procedures with the privacy officer and applicable organizational resources. The position is based in Marietta, Georgia, Monday through Friday, 8:00 AM to 5:00 PM, with rotational weekends.

Requirements

At least 5 years of management experience in the laboratory or healthcare industry.
Bachelor’s degree and/or the equivalent of 5+ years of management experience in the laboratory or healthcare industry (listed as required).
Knowledge of medical terminology, anatomy and physiology, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology, and medical specialties relevant to areas of responsibility.
Knowledge of the licensure process.
Excellent written and oral communication skills, including English usage, grammar, punctuation, and style.
Ability to understand diverse accents and dialects and varying dictation styles.
Ability to use designated reference materials.

Responsibilities

Manage laboratory reporting workflow, maintain staffing levels to accommodate workload, and monitor employee performance.
Assist managers and personnel with feedback related to performance reviews and staffing issues.
Manage planning and development of new laboratory services and expansion of current services.
Suggest changes in working conditions and establish measures to improve service efficiency and performance.
Recommend and establish measures to improve the quality of services provided by the practice.
Develop and implement proactive changes to improve laboratory performance and efficiency.
Assess new techniques, procedures, and instrumentation; attend professional meetings and stay informed about changes in the field.
Ensure plans and strategies supporting research efforts are maintained.
Prepare reports and keep upper-level management informed of progress and problems.
Record and monitor laboratory quality assurance and quality control, take appropriate action, and maintain required documentation and current logs.
Conduct laboratory information and training meetings, including compliance and safety meetings.
Perform or coordinate identification, development, implementation, and maintenance of organizational information privacy policies and procedures in coordination with the privacy officer.
Coordinate with resources such as legal counsel, management, key departments, and committees to ensure appropriate forms and notices are maintained.
Maintain knowledge of technical and clerical procedures and ensure laboratory personnel deliver them.
Monitor and maintain supply expenses, usage, and inventory.
Manage vendor relationships and negotiate pricing.
Ensure personnel and facility licensure remain current.
Maintain and coordinate credentialing with the Licensure/Credentialing Specialist.
Document and complete special projects in a timely manner.
Assist with preparation for laboratory inspections.
Comply with state, federal, and professional regulations, as well as department rules, policies, and procedural manuals.
Adhere to safety and HIPAA regulations.
Process and maintain applications and fees for facility licensure renewals, CLIA numbers, CAP accreditation, and city and county occupational licenses.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Eligible candidates may receive annual performance bonus compensation.