Operations Manager - AMP

Quest Diagnostics•Marietta, GA

4d•Onsite

About The Position

The Operations Manager is responsible for managing operations and the laboratory for a small practice, or serving as second in command for a large practice. The role develops protocols, implements procedures, and addresses employee and client issues in conjunction with the Director. For a larger facility, the position manages the operations portion across several business functions and may supervise one or more departments, including Transcription, Client Services, Safety, Histology, Gross Room, Flow, Specimen Processing, Courier, and Facilities. The role oversees laboratory reporting workflows, staffing, employee performance, service development and expansion, quality assurance and quality control, supplies and inventory, vendor relationships, documentation, training, safety, privacy policies and procedures, and facility and personnel licensure. The Operations Manager supports research efforts, prepares reports for upper-level management, assists with laboratory inspections, and ensures compliance with applicable regulations and organizational policies.

Requirements

Five or more years of management experience in the laboratory or healthcare industry.
Bachelor’s degree and/or the equivalent of five or more years of management experience in the laboratory or healthcare industry.
Knowledge of medical terminology, anatomy and physiology, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology, and relevant medical specialties.
Knowledge of the licensure process.
Excellent written and oral communication skills, including English usage, grammar, punctuation, and style.
Ability to understand diverse accents and dialects and varying dictation styles.
Ability to use designated reference materials.
Ability to perform all functions visually, physically, and audibly, with or without reasonable accommodations.

Responsibilities

Manage laboratory reporting workflows, maintain staffing levels to accommodate workload, and monitor employee performance.
Assist managers and personnel with performance-review feedback and staffing issues.
Manage planning and development of new laboratory services and expansion of existing services.
Suggest changes in working conditions and develop measures to improve service efficiency and performance.
Recommend, develop, and establish measures to improve the quality of services provided by the practice.
Develop and implement proactive changes to improve laboratory performance and efficiency.
Assess new techniques, procedures, and instrumentation; attend professional meetings and remain current with changes in the field.
Ensure that plans and strategies supporting research efforts are maintained.
Prepare reports and keep upper-level management informed of progress and problems.
Record and monitor laboratory quality assurance and quality control, taking appropriate action as needed.
Maintain required documentation and current logs.
Conduct laboratory informational and training meetings, including compliance and safety meetings.
Coordinate identification, development, implementation, and maintenance of organizational information privacy policies and procedures with the privacy officer.
Coordinate with legal counsel, management, key departments, and committees to ensure appropriate forms and notices are maintained.
Maintain knowledge of technical and clerical procedures and ensure laboratory personnel deliver them.
Monitor and maintain supply expenses, usage, and inventory.
Manage vendor relationships and negotiate pricing.
Ensure personnel and facility licensure remain current and coordinate credentialing with the Licensure/Credentialing Specialist.
Document and complete special projects in a timely manner.
Assist in preparing for laboratory inspections.
Comply with state, federal, and professional regulations, department rules, policies, and procedural manuals.
Adhere to safety and HIPAA regulations.
Process and maintain applications and fees for facility license renewals, CLIA numbers, CAP accreditation, and city and county occupational licenses.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.