Operations Manager - Newport, KY

Velocity Esports•Newport, KY

5d•Onsite

About The Position

Located at Newport on the Levee, Velocity Esports is a cutting-edge esports and entertainment platform with a focus on bringing you next level entertainment experiences. We offer premier esports lounges, arcade games, bowling, billiards & darts, live tournaments and other in person entertainment features. Whether competing in a tournament or enjoying elevated casual dining, craft beverages and arcade games in person at one of our venues, our commitment is to deliver "Next Level Gaming, Next Level Fun" to our guests. Reporting to the General Manager, the Operations Manager has overall responsibility for the operations and profitability of the business for the functional area(s) they are assigned. We are seeking a Bar Manager who is available to work primarily evenings, nights, and weekends. This is a full-time role with an expected workload of 40–45 hours per week, including peak service hours.

Requirements

2 - 5 years management experience within an entertainment concept, theme park or high-volume restaurant
Local or State regulation requirements regarding food handling and/or liquor service.
Must be able to provide excellent Guest Service
Must have excellent time management & follow up skills necessary to perform in a fast paced, high-volume environment.
Must have the ability to hold the team accountable, but also motivate and coach the team to strive to the be the best.
Servant Leadership works best.
Must be able to provide authorization to work in the US - we use Everify.

Nice To Haves

Any offer of employment made may be Pended upon a Background Investigation.
Any offer of employment is made with the explicit understanding that it is contingent upon a satisfactory Background Investigation.
Velocity Esports, Inc. (and its affiliates) reserves the right to take adverse action at any time if the Background Investigation reveals any violation of the company's policy or reflects negatively on the company or its operations.

Responsibilities

Manage the daily shift and guest experience
Ensure the guest experience and quality of products and displays are at standard
Oversee and Lead all hourly team members.
Set daily, weekly, monthly goals with direct reports
Oversee training, schedule, and development of hourly employees
Weekly/monthly inventory
Track and manage game payouts to company expectations
Maintain a safe, clean and inviting store
Ensure all operating and quality standards are met.
On premise liaison with contracted vendors.
Coordinate and execute parties and events.
Oversee aspects of units ordering, receiving, inventory and cost control systems.
Generation of daily, weekly and monthly reporting
Compliance with all cash handling policies and procedures