Operations Manager - Newport, KY

Velocity Esports Inc•Newport, KY

6d•Onsite

About The Position

Velocity Esports is a cutting-edge esports and entertainment platform located at Newport on the Levee, focused on delivering next-level entertainment experiences. We offer premier esports lounges, arcade games, bowling, billiards & darts, live tournaments, and other in-person entertainment features. Our commitment is to deliver "Next Level Gaming, Next Level Fun" to our guests, whether they are competing in a tournament or enjoying elevated casual dining, craft beverages, and arcade games. Reporting to the General Manager, the Operations Manager has overall responsibility for the operations and profitability of the business for the functional area(s) they are assigned.

Requirements

2 - 5 years management experience within an entertainment concept, theme park or high-volume restaurant
Local or State regulation requirements regarding food handling and/or liquor service
Must be able to provide excellent Guest Service
Must have excellent time management & follow up skills necessary to perform in a fast paced, high-volume environment
Must have the ability to hold the team accountable, but also motivate and coach the team to strive to the be the best. Servant Leadership works best
Must be able to provide authorization to work in the US - we use Everify

Nice To Haves

Behaviors Required: Thought Provoking: Capable of making others think deeply on a subject
Behaviors Required: Leader: Inspires teammates to follow them
Behaviors Required: Enthusiastic: Shows intense and eager enjoyment and interest
Motivations Required: Financial: Inspired to perform well by monetary reimbursement
Motivations Required: Self-Starter: Inspired to perform without outside help
Motivations Required: Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Responsibilities

Manage the daily shift and guest experience
Ensure the guest experience and quality of products and displays are at standard
Oversee and Lead all hourly team members
Set daily, weekly, monthly goals with direct reports
Oversee training, schedule, and development of hourly employees
Weekly/monthly inventory
Track and manage game payouts to company expectations
Maintain a safe, clean and inviting store
Ensure all operating and quality standards are met
On premise liaison with contracted vendors
Coordinate and execute parties and events
Oversee aspects of units ordering, receiving, inventory and cost control systems
Generation of daily, weekly and monthly reporting
Compliance with all cash handling policies and procedures