Operations Manager - JFK John F Kennedy International Airport - Full-time

Smarte Carte•New York, NY

3d•$75,000 - $80,000•Onsite

About The Position

The Operations Manager directs airport operations at John F. Kennedy International Airport, building and developing a strong front-line team. The role is accountable for customer satisfaction, employee engagement, and a culture of accountability, performance, and integrity. It owns the business unit’s profit and loss, annual revenue and EBITDA goals, and improvements in the efficiency of labor, materials, and equipment. The manager leads operations across multiple terminals and a workforce of 20–30 employees, develops business opportunities, maintains relationships with airport stakeholders, and supports corporate strategic initiatives. This is a hands-on role that may include directing and carrying out equipment repairs, maintenance, and cleaning. Some travel to assigned locations is required.

Requirements

At least 3 years of experience in an operational function, such as manufacturing, logistics, distribution, or process improvement.
Demonstrated P&L management experience.
At least 2 years of direct management experience and ability to manage people with a wide range of capabilities and personalities.
Bachelor’s degree in a related field and experience in an operationally oriented role.
Ability to obtain an airport badge.
Valid driver’s license.
Strategic leadership, planning, and thinking skills, with a value-chain mindset.
Demonstrated success in a cross-functional team environment.
Ability to manage the institutional complexity of assigned airports.
Business acumen and a track record of success in an operational environment.
Experience and ability to lead large-scale process implementation with measurable improvements in financial or performance metrics.
Ability to build positive relationships with external constituents, including customers, clients, and supplier partners.
Excellent verbal and written communication skills.
Financial and analytical skills, including proficiency in reading, interpreting, and analyzing financial statements and understanding how operational KPIs affect financial outcomes.
Organization and ability to manage multiple priorities effectively.
Proficiency with Microsoft Office/Suite.
Excellent management skills and ability to influence and engage direct and indirect reports and peers.
Strong knowledge of leading teams through significant change in a large organization.
Ability to walk and stand for the duration of a shift, lift 40 pounds to waist height, push or pull 75–100 pounds, and move up to 15 carts simultaneously.

Responsibilities

Manage overall responsibility for a multi-million-dollar P&L and deliver revenue growth against annual and budgeted plans.
Lead a business unit spanning multiple terminals and a workforce of 20–30 employees.
Coach staff and manage labor to meet daily operational performance goals.
Apply continuous improvement methods, including Lean and Six Sigma, to improve productivity and vending quality.
Identify and develop new business opportunities, such as airport services and other vending opportunities.
Direct, manage, and carry out equipment repairs, maintenance, and cleaning as needed.
Develop and maintain strong relationships with airport community stakeholders and Smarte Carte peers.
Participate in developing and implementing corporate strategic initiatives to grow revenue and earnings.
Translate strategic initiatives into meaningful, actionable goals for direct reports.
Perform other duties as assigned.
Travel to assigned locations as required.