Operations Manager - JFK John F Kennedy International Airport - Full-time

SmarteCarte Brand•Jamaica, NY

1d•Onsite

About The Position

The Operations Manager directs airport operations at John F. Kennedy International Airport, building and developing a strong front-line team. The role is responsible for increasing customer satisfaction and employee engagement while fostering accountability, performance, and integrity. The manager owns the operation’s P&L, works toward annual revenue and EBITDA goals, and improves the efficiency of labor, materials, and equipment. The manager leads operations across multiple terminals and a workforce of 20–30 employees. This hands-on role includes managing, directing, and carrying out equipment repairs, maintenance, and cleaning as needed. The manager also develops relationships with airport stakeholders and Smarte Carte colleagues, pursues new business opportunities, and translates corporate strategic initiatives into actionable goals for direct reports. Some travel to assigned locations is required. The position pays $75,000–$80,000 per year, based on experience, and is eligible for benefits and bonuses.

Requirements

At least 3 years of experience in an operational function such as manufacturing, logistics, distribution, or process improvement.
Demonstrated P&L management experience.
At least 2 years of direct management experience.
Bachelor’s degree in a related field and experience in an operationally oriented role.
Ability to obtain an airport badge.
Valid driver’s license.
Strategic leadership, planning, and thinking skills, with a value-chain mindset.
Demonstrated success working in cross-functional teams and ability to manage complexity within assigned airports.
Business acumen demonstrated through success in an operational environment.
Experience leading large-scale process implementation with measurable financial or performance improvements.
Ability to build positive relationships with external constituents and manage people with varied capabilities and personalities.
Excellent verbal and written communication skills.
Financial and analytical skills, including proficiency in reading, interpreting, and analyzing financial statements and understanding how operational KPIs affect financial outcomes.
Strong organizational skills and ability to manage multiple priorities effectively.
Proficiency with Microsoft Office/Suite.
Ability to influence and engage direct and indirect reports and peers.
Knowledge of leading teams through significant change in a large organization.
Ability to walk and stand for the duration of a shift, lift 40 pounds to waist height, push or pull 75–100 pounds, and move up to 15 carts simultaneously.

Responsibilities

Manage a multi-million-dollar P&L and deliver revenue growth against annual and budgeted plans.
Lead a business unit spanning multiple terminals and a workforce of 20–30 employees.
Coach staff and manage labor to meet daily operational performance goals.
Apply continuous improvement methodologies, such as Lean and Six Sigma, to improve productivity and vend quality.
Seek and develop new business opportunities, including airport services and other vending opportunities.
Direct, manage, and perform equipment repairs, maintenance, and cleaning as needed.
Develop and maintain relationships with airport-community stakeholders and Smarte Carte peers.
Participate in developing and implementing corporate strategic initiatives to grow revenue and earnings.
Translate strategic initiatives into meaningful, actionable goals for direct reports.
Perform other duties as assigned.
Travel to assigned locations as required.