Operations Manager (Non-Complex)
About The Position
This role initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community. It establishes and maintains relationships with key individuals or groups in the community, represents the company to various external organizations, and champions company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community. The position ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives. It provides supervision and development opportunities for hourly associates in assigned areas by hiring, training, mentoring, actively listening to associates, assigning duties, evaluating performance, providing recognition, setting clear expectations, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and providing continuous feedback to ensure business goals are achieved. The role models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience. It also assists the store manager in driving the financial performance of the facility by ensuring sales and profit goals are achieved, reviewing and evaluating Profit Loss statements, assisting the management team in controlling expenses, developing and implementing plans to correct any deficiencies in financial performance, and participating in analyzing economic trends and community needs for budget forecasting. The role coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. It provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. The role ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. The role emphasizes respecting the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, creating opportunities for all associates to thrive, working collaboratively, building strong and trusting relationships, and communicating with impact, energy, and positivity to motivate and influence. It focuses on attracting and retaining the best talent, empowering and developing talent, and recognizing others' contributions and accomplishments. The role also emphasizes acting with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, and supporting Walmart's goal of becoming a regenerative company by making a positive impact. It focuses on serving customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models. Decisions are made based on data insights and analysis, balancing short and long-term priorities, and considering customers, associates, shareholders, suppliers, business partners, and communities. The role strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.
Requirements
- 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
Nice To Haves
- Supervising Associates - 20+
Responsibilities
- Initiates, directs, and participates in community outreach programs.
- Ensures compliance with company policies and procedures.
- Provides supervision and development opportunities for hourly associates.
- Models and demonstrates exceptional customer service standards.
- Assists store manager in driving the financial performance of the Facility.
- Coordinates, completes, and oversees job-related activities and assignments.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
- Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
- Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Delivers results while putting the customer first.
- Makes decisions based on data insights and analysis, balancing short and long-term priorities.
- Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, and demonstrating courage and resilience.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
