Operations Manager (Non-Complex)
About The Position
The Operations Manager (Non-Complex) role at Walmart involves initiating and directing community outreach programs, ensuring compliance with company policies, providing supervision and development for associates, and driving the financial performance of the facility. This role requires a strong focus on customer service, operational efficiency, and adherence to company values. Associates in this role will model exceptional customer service, assist in managing financial performance by controlling expenses and achieving sales goals, and coordinate job-related activities. They will also provide supervision and development opportunities for associates, ensuring compliance with policies and promoting a culture of integrity and belonging. The role emphasizes respecting individuals by building high-performing teams and fostering a sense of belonging, acting with integrity by upholding ethical standards and contributing to sustainability efforts, serving customers by prioritizing their needs and making data-driven decisions, and striving for excellence by embracing continuous learning and new technologies.
Requirements
- 2 years of college; OR
- 1 year of retail experience and 1 year of supervisory experience; OR
- 2 years general work experience and 1 year of supervisory experience.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Responsibilities
- Initiates, directs, and participates in community outreach programs.
- Ensures compliance with company policies and procedures by holding associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance, overseeing safety reviews, and developing action plans.
- Provides supervision and development opportunities for associates by hiring, training, mentoring, listening, assigning duties, evaluating performance, and providing recognition.
- Models and demonstrates exceptional customer service standards.
- Manages and supports customer service initiatives, ensuring customer needs and complaints are resolved.
- Assists the store manager in driving the financial performance of the facility by ensuring sales and profit goals are achieved, reviewing P&L statements, controlling expenses, and developing action plans for financial improvement.
- Coordinates, completes, and oversees job-related activities and assignments by developing stakeholder relationships, supporting initiatives, identifying goals, building accountability, and measuring progress.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
- Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive.
- Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
- Attracts and retains talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop.
- Makes decisions based on data insights and analysis, balancing short and long-term priorities.
- Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
