Operations Manager - Snow Removal/Landscaping

East Coast Facilities - Hartford Service Center•North Andover, MA

6d•Onsite

About The Position

The Operations Manager (OPM) is responsible for overseeing all operations, including middle managers, personnel, and equipment. They manage and support service delivery and fulfillment operations, work closely with the sales team, and oversee fleet maintenance and purchasing. The role focuses on exterior services such as landscape management and facility repair and maintenance. The OPM reports to the Director of Operations.

Requirements

Proficiency in English is required
Regularly required to use written and oral communication skills
May read and interpret data, information, and documents
Observe and respond to people and situations
Learn and apply new information or skills
Work under deadlines
Interact with others encountered in the course of work
Employee must occasionally lift and/or move up to 60 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Long working hours are required for an emergency, urgent response, or winter weather storm management operations
Employee may not use illicit drugs or prescribed pharmaceuticals that will impact their ability to safely carry out their job
Must be able to pass security background checks
Must have and hold a valid driver’s license free of points from traffic violations and or accidents

Nice To Haves

The role will focus on exterior services such as landscape management, facility repair and maintenance services, and similar

Responsibilities

Manages and supports service delivery and fulfillment operations
Supports sales team with proactive communication and updates
Oversees fleet supervisor, fleet maintenance, and repairs for assigned Service Center and Satellites if applicable
Oversees purchasing for materials, sub-contractors, and fleet repair and maintenance needs
Focuses on exterior services such as landscape management, facility repair and maintenance services, and similar
Keeps master scheduling tools updated at all times (e.g., Default Schedules, Calendars, SPS)
Updates Omnia’s fleet and local item library with current data
Manages Omnia’s fulfillment systems and production calendars
Coordinates master schedules and provides operational schedules to Account Executives and Production Managers
Ensures fleet needs are level-set against production requirements, and communicates fleet needs to the DOO
Manages designated Fleet Supervisor and all repair and maintenance needs of assigned fleet
Manages fleet inventory systems
Manages designated 5s Leader
Manages all Field Supervisors and Production Managers
Creates incident reports and compiles information per policy for accidents, or close calls
Drives the ECF Egress and ECF Ingress standards
Responsible for purchasing goods, services, and materials in line with job budget; superior manager must approve overages
Completes all appropriate internal documentation related to purchasing procedures
Manages job budget of hours and materials, with Production Managers and Field Supervisors to ensure budget is met
Approves expense reports weekly for subordinates
Approves payroll weekly for field staff
Approves purchasing requisitions weekly for subordinates
May assist in AR matters if directed by DOO
Coordinates with the project(s) client(s) and the designated Account Executive to ensure customer satisfaction is at its highest possible level, before, during, and after the delivery of a completed project/scope
Participates in customer service-related activities at the direction of the DOO or corporate office staff
Participates in recruiting, the hiring process, and the development of team members
Ensures that all new hires complete orientation per policy
Follows company policies and ensures that team members are obeying all safety, quality, and excellence rules and guidelines
Takes the lead in maintaining adequate staff to meet the needs of production
Follows and administers appropriate disciplinary protocols that are applicable to subordinates
Responsible for all uniforms and assigned company purchased tools and equipment to subordinates
Support Account Executives and Project Managers with estimating processes and developing of proposals for new and existing clients
Seek and obtain referrals for additional work opportunities
Manage post-sale quality control. Establish and maintain strict programs that manage quality and warranty programs
Ensure assigned fleet, personnel uniforms & grooming, facility cleanliness, and job sites, meet our corporate standards of professional image
Conduct etiquette, behavior, and professional standards training to all subordinates
Ensure that all personnel are observing safety standards during working hours, at job sites, in public places, in transit, and at branch facilities, and such standards are clearly seen by the public