Operations Manager - Aftermarket and Parts
About The Position
Nikkiso Expander Application Technology (NEAT) is hiring an Operations Manager for aftermarket and parts. The role is responsible for growing aftermarket revenue and customer satisfaction through effective management of spare parts, service programs, repairs, warranties, and long-term support agreements. It leads aftermarket operations, supports the installed customer base, and partners with sales, engineering, operations, and supply chain teams to provide responsive service, maximize profitability, and strengthen customer relationships throughout the product lifecycle. The position oversees aftermarket business development, spare parts planning and inventory, customer support, commercial operations, team leadership, financial management, and process improvement. The job is generally performed in an office, with possible travel to a client office, production facility, or industrial or construction job site. Work conditions may vary by location.
Requirements
- Bachelor's degree in Engineering, Business Administration, Supply Chain Management, Operations Management, or a related field.
- 7–10+ years of experience in aftermarket services, spare parts management, service operations, or industrial equipment sales.
- Experience managing inventory, forecasting, and customer support teams.
- Strong commercial and financial acumen.
- Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
- Skills in strategic planning and business development, inventory and supply chain management, customer relationship management, financial analysis and budgeting, leadership and team development, negotiation and contract management, and data analysis and reporting.
- Excellent communication and presentation skills.
- Ability to meet the stated work environmental and physical demands, which may include standing, walking, sitting, reaching, climbing or balancing, stooping or kneeling, talking and hearing, and using fingers and hands to feel objects, tools, or controls.
Responsibilities
- Develop strategies to grow aftermarket revenue through spare parts, repairs, field services, upgrades, and service agreements.
- Identify opportunities to increase parts sales, customer retention, and recurring revenue; analyze market trends, customer needs, and competitor offerings.
- Establish pricing strategies for spare parts and service offerings.
- Oversee spare parts forecasting, planning, procurement, and inventory control; maintain appropriate inventory levels and manage inventory optimization and obsolescence.
- Coordinate with suppliers and internal teams to ensure parts availability.
- Act as the primary escalation point for aftermarket customers and ensure timely processing of quotations, orders, and deliveries.
- Develop programs to improve customer satisfaction and service levels; manage warranty claims and product support activities.
- Support sales with aftermarket opportunities and customer account development.
- Develop spare parts sales forecasts and annual revenue plans, monitor performance against targets, and implement corrective actions as needed.
- Lead negotiations for service agreements and long-term support programs.
- Lead and develop spare parts, customer service, and aftermarket personnel; establish performance objectives and KPIs; recruit, train, and mentor team members.
- Foster a customer-focused culture and continuous improvement mindset.
- Prepare annual budgets and revenue forecasts, monitor program profitability, drive cost reduction and operational efficiency, and report performance to senior leadership.
- Implement best practices for order fulfillment, inventory management, and service operations.
- Use ERP, CRM, and inventory management systems to improve efficiency; develop and monitor KPIs.
- Ensure compliance with company policies and quality standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
