Operations Manager - Aftermarket and Parts

Nikkiso Cryogenic Industries•Irvine, CA

About The Position

Nikkiso Expander Application Technology (NEAT), a subsidiary of Nikkiso Clean Energy & Industrial Gases, is hiring an Operations Manager to grow aftermarket revenue and customer satisfaction through effective management of spare parts, service programs, repairs, warranties, and long-term support agreements. The role leads aftermarket operations, supports the installed customer base, and partners with sales, engineering, operations, and supply chain teams to deliver responsive service, maximize profitability, and strengthen customer relationships throughout the product lifecycle. The position oversees aftermarket business development, spare parts planning and inventory, customer support, commercial operations, team leadership, financial management, and process improvement. The job is generally performed in an office environment, but may require travel to client offices, production facilities, or industrial/construction job sites. Work conditions may vary by location. Reasonable accommodations will be provided for the stated work and physical demands.

Requirements

Bachelor's degree in Engineering, Business Administration, Supply Chain Management, Operations Management, or a related field.
7–10+ years of experience in aftermarket services, spare parts management, service operations, or industrial equipment sales.
Experience managing inventory, forecasting, and customer support teams.
Strong commercial and financial acumen.
Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
Skills in strategic planning and business development, inventory and supply chain management, customer relationship management, financial analysis and budgeting, leadership and team development, negotiation and contract management, and data analysis and reporting.
Excellent communication and presentation skills.
Ability to meet the stated physical demands, which may include standing, walking, sitting, reaching, climbing or balancing, stooping or kneeling, talking and hearing, and using fingers and hands to feel objects, tools, or controls.
Ability to work in an office environment and travel to client offices, production facilities, or industrial/construction job sites as required.

Responsibilities

Develop and implement strategies to grow aftermarket revenue through spare parts, repairs, field services, upgrades, and service agreements.
Identify opportunities to increase parts sales, customer retention, and recurring revenue; analyze market trends, customer requirements, and competitor offerings; and establish pricing strategies for spare parts and services.
Oversee spare parts forecasting, planning, procurement, and inventory control; maintain appropriate inventory levels; implement inventory optimization and obsolescence management programs; and coordinate to ensure part availability.
Serve as the primary point of escalation for aftermarket customers and ensure timely processing of spare parts quotations, orders, and deliveries.
Develop programs to improve customer satisfaction and service levels, and manage warranty claims and product support activities.
Support the sales team with aftermarket opportunities and customer account development; develop parts sales forecasts and annual revenue plans; monitor performance against targets and take corrective action as needed.
Lead negotiations for service agreements and long-term support programs.
Lead and develop spare parts, customer service, and aftermarket personnel; establish performance objectives and KPIs; foster a customer-focused culture and continuous improvement; and recruit, train, and mentor team members.
Prepare annual budgets and revenue forecasts, monitor program profitability, drive cost reduction and operational efficiency, and report business performance to senior leadership.
Implement best practices for order fulfillment, inventory management, and service operations; use ERP, CRM, and inventory management systems to improve efficiency; monitor KPIs; and ensure compliance with company policies and quality standards.