Aftermarket-Operations Manager

Commercial Vehicle Group, Inc.•Vonore, TN

About The Position

The Operations Manager – Aftermarket reports directly to the US National Seating Plant Manager and Alabama Operations for the Seating division. This role is responsible for leading all operational activities supporting the Commercial Vehicle Group’s commercial vehicle seating aftermarket products. The role works closely with leaders across Supply Chain, Customer Service, Sales, Engineering, Finance, and Manufacturing. The Operations Manager typically leads warehouse supervisors, logistics coordinators, inventory specialists, and distribution personnel responsible for supporting aftermarket service operations.

Requirements

5+ years of manufacturing leadership experience.
Experience in commercial vehicle, heavy truck, automotive, bus, or industrial equipment environments strongly preferred.
Experience supporting OEM aftermarket service parts networks or distribution operations highly preferred.
Experience managing or working in direct partnership with internal warehouse, distribution, or service parts fulfillment operations highly preferred.
Experience working in ERP-based supply chain systems such as SAP, Oracle, or similar platforms.

Nice To Haves

Commercial vehicle seating systems
Heavy truck components or interiors
Automotive seating manufacturing
Aftermarket service parts distribution
Fleet service support operations
OEM supplier environments

Responsibilities

Ensure aftermarket customers receive accurate and on-time deliveries to minimize fleet downtime.
Support fast turnaround of critical replacement components for dealers and fleet maintenance operations.
Monitor service metrics including order fill rate, on-time delivery, backorder levels, and order cycle time.
Partner with customer service and sales teams to resolve escalations and urgent service part requirements.
Manage inventory levels of replacement seats, seat mechanisms, cushions, suspensions, armrests, seat tracks, and related components.
Partner with CVG procurement, planning, and supply chain teams to ensure consistent availability of critical service parts.
Implement inventory control processes including cycle counting, inventory accuracy audits, and obsolescence management.
Assist plant leadership team to optimize warehouse layout and material flow to efficiently store both large seat assemblies and smaller service components.
Lead operational activities supporting the aftermarket distribution of CVG commercial vehicle seats, seat components, and service parts.
Ensure timely processing, picking, packing, and shipment of orders to OEM service networks, dealers, distributors, and fleet customers.
Develop operational strategies that support growth of CVG’s aftermarket business.
Monitor operational performance and implement corrective actions when necessary.
Manage operational budgets associated with aftermarket distribution and logistics.
Identify opportunities to reduce freight, packaging, and warehouse operating costs.
Support overall profitability of CVG’s aftermarket business through effective inventory and operational strategies.
Lead and develop warehouse, logistics, and inventory personnel supporting aftermarket operations.
Establish clear performance expectations related to safety, quality, delivery, and cost.
Foster a culture of accountability, teamwork, and operational excellence consistent with CVG leadership expectations.
Maintain safe warehouse and distribution operations in compliance with all safety standards.
Ensure proper handling and storage of seat assemblies and components to prevent product damage.
Promote a safety-first culture throughout the facility.