Operations Manager, DTS

Ascend•Maumelle, AR

About The Position

The Operations Manager leads a team in providing efficient transportation solutions for customers. The role oversees daily operations, promotes safe, legal, ethical, moral, and profitable practices, and ensures timely, accurate customer service. The manager monitors operational performance, communicates service issues, resolves problems, improves processes, and shares metrics with the General Manager. The position also administers training and safety programs for drivers, manages employee performance and development, and is accountable for hiring, employee relations, and discipline.

Requirements

At least 5 years of experience in transportation-industry operations management, including knowledge of DOT rules and regulations.
Availability to be reached after hours for operational situations relevant to the position.
Ability to develop team members through effective coaching.
Ability to manage others and oneself.
Strong organization and attention to detail.
Strong communication skills for customer interaction and communication across organizational levels.
Strong Microsoft product computer skills.
Experience creating goals with KPIs.
Ability to learn the company’s TMS systems, including McLeod and Omnitracs.
Ability to make independent decisions.
Ability to build effective relationships and work collaboratively to improve results.
Ability to meet deadlines and deliver service through planning, positive engagement, and patience.
Ability to promote a culture of trust and safety.
High school diploma or GED with relevant experience.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversee day-to-day operational activities of team members.
Manage operations safely, legally, ethically, morally, and profitably.
Ensure staff responds to internal and external inquiries in a timely and accurate manner.
Ensure the team proactively monitors assigned loads and promptly communicates service failures, weather delays, and dwelling equipment.
Initiate customer interactions to promote the company.
Interface with equipment vendors and customers regarding operational duties.
Lead problem resolution and identify operational deficiencies or inefficient processes and procedures.
Use operational experience and measured metrics to pinpoint issues and develop solutions.
Review and share operational metrics with the General Manager.
Set work schedules to meet customer needs.
Administer training and safety programs for driving staff.
Manage driver performance, including training, counseling, and disciplining team members on job responsibilities, performance, safety procedures, and corporate policies.
Communicate effectively and professionally with operations personnel, drivers, and management at all levels.
Lead and supervise the team; delegate effectively and work collaboratively to support team effectiveness.
Hire and support the continued development of direct reports.
Provide current, direct, complete, actionable positive and corrective feedback.
Reduce workforce turnover by improving employee relations.
Handle employee discipline and termination in accordance with company policy.
Hold self and others accountable for demonstrating Ascend’s values.