Operations Manager, DTS

Ascend•Maumelle, AR

About The Position

The Operations Manager leads a team in providing efficient transportation solutions for customers. The role oversees day-to-day operational activities, manages service and operational performance, and works to identify and resolve process inefficiencies. The manager coordinates with customers, equipment vendors, drivers, operations personnel, and management, and reviews operational metrics with the General Manager. The position supervises and develops team members, including hiring, coaching, training, performance management, and discipline. It administers training and safety programs for driving staff, promotes safe and effective operations, and is accountable for building an effective team and improving employee relations. The role may require after-hours availability for operational situations relevant to the position. Ascend describes its workplace as inclusive and committed to diversity, employee growth, and work-life balance. Benefits listed include medical, dental, and vision coverage, a 401(k), an Employee Assistance Program, short- and long-term disability, paid holidays, and paid time off.

Requirements

At least 5 years of experience in transportation-industry operations management, including knowledge of DOT rules and regulations.
Availability to be reached after hours for operational situations relevant to the position.
Ability to develop team members through effective coaching.
Ability to manage others and oneself.
Strong organization and attention to detail.
Strong communication skills for customer interactions and communication across organizational levels.
Strong Microsoft product computer skills.
Experience creating goals with KPIs.
Ability to learn the company's TMS systems, including McLeod and Omnitracs.
Ability to exercise independent decision-making.
Ability to build effective relationships and work in a team environment to continuously improve results.
Ability to meet deadlines and deliver service through planning, positive engagement, and patience.
Ability to promote a culture of trust and safety.
High school diploma or GED with relevant experience.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Oversee day-to-day operational activities of team members.
Manage operations safely, legally, ethically, morally, and profitably.
Ensure staff respond to internal and external inquiries accurately and promptly.
Ensure assigned loads are proactively monitored and communicate service failures, weather delays, and dwelling equipment issues promptly.
Initiate customer interactions to promote the company.
Interface with equipment vendors and customers regarding operational duties.
Lead problem resolution.
Identify inefficient processes, procedures, and operational deficiencies using experience and measured metrics.
Develop solutions for inefficient processes and procedures.
Review and share operational metrics with the General Manager.
Set work schedules to meet customer needs.
Administer training and safety programs for driving staff.
Manage driver performance and train, counsel, and discipline team members regarding job responsibilities, performance, safety procedures, and corporate policies.
Communicate professionally with operations personnel, drivers, and management at all levels.
Hire and develop direct reports; provide actionable positive and corrective feedback.
Work to reduce workforce turnover by improving employee relations.
Handle employee discipline and termination in accordance with company policy.
Hold self and others accountable to demonstrate Ascend's stated values.
Promote team effectiveness through results-oriented collaboration and effective delegation.