Operations Manager - Vail

Kemo Sabe•Vail, CO

19d•$75,000 - $75,000•Onsite

About The Position

The Operations Manager leads inventory operations for the store and schedules and supports the team. The role takes ownership of the stock room, including organization, min/max levels, and supply ordering, to maintain high operating standards. The manager is expected to lead by example, solve problems, stay organized, communicate proactively, and hold themselves and others accountable. The position oversees team scheduling and day-to-day coordination, shipping, transfers, receiving and retagging, vendor returns, stock room organization and facilities, min/max and space planning, inventory counts, negative inventory reports, sales-floor replenishment, and communication. It also supports accurate inventory and accounting records and timely customer service.

Responsibilities

Build team schedules, stagger days off, arrange additional coverage for events or holiday weekends, and seek approval before scheduling overlapping vacations.
Verify timecards and correct them before payroll; adjust transfer schedules as needed.
Hold daily team huddles, prioritize work, check in weekly on task completion and support needs, maintain open communication, and hold the team accountable.
Conduct seasonal performance reviews for team members.
Use ShipStation to process pending staff shipments accurately, verify email and shipping-address details, apply insurance and signature requirements when needed, and ship items on time, especially expedited orders.
Ensure incoming and outgoing transfers are accurate; scan outgoing transfers using tablets, report errors to the Purchasing Director or sender, and pull and pack outgoing transfers promptly and appropriately.
Include required paperwork with transfer boxes and place new stock and fill-ins in appropriate sales-floor or backstock locations.
Receive products, compare shipments and invoices against purchase orders, record receipts in Counterpoint, and send paperwork to Payables.
Tag and display products and promptly retag items when retail or sale prices or item codes change.
Process returns to vendor according to company procedures, including stock returns in Counterpoint and customer returns with receipts attached.
Use the HRT website and a tablet to document items being returned for repair or credit, photograph each item, and enter tracking numbers after shipment; complete RTVs daily.
Lead weekly stock room walk-throughs with management and review stock room organization, cleaning, and restocking needs.
Compile and email replenishment and supply needs to the appropriate contacts, including the Purchasing Director and Basalt.
Handle building maintenance issues and submit repair quotes to managers for approval before repairs.
Update product min/max levels and make stock or space-planning changes when product quantities or available stock-room and retail space require them; notify appropriate channels.
Update the model stock file on Common for boot and hat space when quantities change in the sales floor or stock room.
Help lead twice-yearly full-store inventory counts by scheduling the team, preparing the store, checking missing tags, clearing pick boxes and wish lists, reviewing hold shelves, ensuring pending RTVs are processed, and coordinating counting and reconciliation.
Run cycle counts under the direction of the Inventory Analyst and Purchasing Director, and send variances to the Purchasing Director for review before posting.
Review the HRT negative report every two days, make appropriate corrections, and do not make inventory adjustments without approval.
Restock the sales floor regularly; run reports to ensure boots are displayed, check boots for tags, replenish hats, apparel, gloves, home goods, and accessories, and review pick boxes at least twice a month.
Acknowledge and respond to emails.