Operations Manager - The Monarch Hotel

SBE Restaurant Group LLC•New Orleans, LA

7h•$80,000 - $90,000•Onsite

About The Position

The Operations Manager is responsible for the day-to-day execution and performance of hotel operations, with a primary focus on food & beverage (bar and kitchen) and cross-functional service delivery. Acting as a key leader on property, this role bridges strategic direction from the General Manager with hands-on operational leadership, ensuring seamless guest experiences, strong financial performance, and high team engagement across departments.

Requirements

Must be at least 21 years of age or older

Nice To Haves

Prefer a minimum of three (3) of hospitality or restaurant management experience

Responsibilities

Oversee daily operations across hotel service areas, including front-of-house, bar, and kitchen
Act as Manager-on-Duty (MOD), ensuring smooth operations and decision-making during all shifts
Ensure consistency in service standards, brand execution, and operational procedures
Partner with department leaders (Front Desk, Housekeeping, Culinary, Bar) to align execution and priorities
Directly oversee bar and kitchen performance, ensuring quality, presentation, and efficiency
Monitor food safety, sanitation, and alcohol compliance standards
Collaborate with culinary and bar teams on menu execution, promotions, and cost efficiency
Drive service flow improvements to enhance guest experience and reduce ticket times
Support inventory management, ordering, and vendor coordination
Champion a guest-first culture across all departments
Actively engage with guests to ensure satisfaction and resolve escalations
Monitor service quality metrics and guest feedback platforms (reviews, surveys, etc.)
Lead service recovery efforts for complex or high-impact issues
Support the General Manager in achieving revenue, profitability, and cost-control targets
Monitor key financial drivers including labor, food cost, beverage cost, and operating expenses
Identify opportunities to drive revenue through upselling, programming, and operational efficiency
Supervise and support department supervisors and junior managers
Assist in hiring, onboarding, and training across operations teams
Provide coaching, feedback, and performance management
Foster a culture of accountability, inclusion, and high performance
Ensure scheduling aligns with business needs and labor goals
Ensure compliance with health, safety, labor, and alcohol regulations
Enforce company policies, procedures, and brand standards
Conduct operational audits and ensure readiness for inspections
Promote a safe and respectful working environment
Execute operational strategies set by the General Manager
Identify process improvements and implement best practices
Support implementation of new systems, initiatives, or property enhancements