Operations Manager - Training (Sun 9pm-5:30am, Mon-Thurs 6pm-2am) - Dubuque Distribution Center

Nordstrom•Dubuque, IA

25d•$59,000 - $98,000•Onsite

About The Position

The Operations Manager is a seasoned leader who leads and develops teams in support of business strategy, processes, policies, and procedures. The role delivers on the overall customer promise by driving results through coaching, performance management, and monitoring results. The Operations Manager also meets financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions. The position leads a team of about 20 employees and is responsible for recruiting, selecting, onboarding, and training resources; driving warehouse associate performance; advancing professional and technical knowledge; leading process improvement; and delivering KPI, 4DX, and facility performance scorecard results. Schedule: Sunday 9:00 p.m.–5:30 a.m. and Monday–Thursday 6:00 p.m.–2:00 a.m. The role is based at the Dubuque Distribution Center. Annual pay range: $59,000–$98,000, with pay depending on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

5+ years of warehouse experience in a managerial role.
Proven capability in identifying and implementing continuous improvement actions that deliver measurable improvements to cost, service, and quality.
Demonstrated capability in developing others and growing leadership competencies in direct reports.
Strong knowledge of warehousing Key Performance Indicators (KPIs).
Hands-on experience with warehouse management software and databases.
Ability to analyze data and determine actions based on improvement opportunities.
Excellent verbal and written communication skills.

Responsibilities

Support business strategy and drive results for overall safety, quality, and performance.
Lead, develop, and grow the performance of a team of about 20 employees.
Recruit, select, onboard, and train appropriate resources.
Drive warehouse associate results by coaching, counseling, and disciplining employees; planning, monitoring, and providing feedback on job performance.
Develop professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies.
Meet warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
Drive KPI metrics, 4DX, and facility performance scorecards.