Operations Manager - Clinic Setting

ABA Therapy for Autism•Boulder, CO

17d•Onsite

About The Position

The Operations Manager leads the overall operations of an ABC clinic facility, cultivating a supportive work environment and demonstrating commitment to families. The role has ownership and oversight of the location’s financial performance, safety, and compliance, with the goal of transforming the lives of children with autism and the clinicians who support them. The Operations Manager tracks monthly KPIs, clinic budgets, and team performance; builds connections with families and provides education and guidance during onboarding; and attracts, engages, and retains a team of 25–50 professionals. The role conducts performance evaluations, corrective actions, and development planning, and partners with the Clinic Admissions Associate, Clinical Director, and department leaders on operational quality and clinical outcomes. It also plans monthly and quarterly team events and celebrations. The position requires physical presence at the assigned job location and the ability to perform a range of physical activities, including lifting or moving up to 50 pounds. ABC describes itself as a provider of Applied Behavior Analysis for pediatric patients with autism, with locations in Texas, Arizona, Colorado, Illinois, North Carolina, and Minnesota.

Requirements

At least 6 years of people management experience leading a large team of professionals across multiple sites and/or in district management.
A bachelor’s or master’s degree is preferred, or considerable people management experience is required.
High emotional intelligence when working with children with developmental delays and their families.
Strong, professional communication with department leaders.
Ability to sit, stand, walk, and assume varied positions, including bending, kneeling, squatting, crawling, crouching, climbing, carrying, pushing, pulling, and reaching at or above shoulder level or overhead.
Ability to lift or move up to 50 pounds.
Ability to maintain near and far visual acuity.
Ability to be physically present at the assigned job location.
Ability to properly wear necessary personal protective equipment (PPE).
Ability to hear, understand, and distinguish speech or other sounds.
Ability to work with frequent exposure to moderate-to-loud noise.
Ability to make independent decisions and evaluate consequences.
Ability to perform essential functions safely and successfully in accordance with applicable ADA, FMLA, and other federal, state, and local standards, including qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with applicable ADA, FMLA, and other federal, state, and local standards.

Nice To Haves

Bachelor’s or master’s degree.

Responsibilities

Lead overall operations of an ABC clinic facility.
Cultivate a supportive work environment and demonstrate commitment to the families served.
Oversee and own financial performance, safety, and compliance at the location.
Track monthly KPIs, clinic budgets, and team performance.
Build strong connections with families and provide education and guidance throughout onboarding.
Attract, engage, and retain a team of 25–50 teammates.
Conduct performance evaluations, corrective actions, and development plans.
Plan monthly and quarterly team events and celebrations.
Partner with the Clinic Admissions Associate, Clinical Director, and department leaders on operational quality and clinical outcomes.

Benefits

Base salary of $65,000–$85,000 per year, based on professional experience and market allocations.
Potential monthly and quarterly bonuses of up to $18,000.
Career growth pathways from Operations Manager to Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations.
Professional development through the Badge Up Program, Regional Workshops, Annual Leadership Summit, and Initial Training Cohorts in Austin, Texas.
10 days of PTO, 10 paid holidays, and 2 flex days, with additional time available with tenure.
Student loan repayment options, including employer contributions and up to $600 in student loan repayment options.
Maternity/paternity award of up to $3,000.
Flexible spending account options for childcare.
DoorDash Pass, team happy hours, and Regional Night of Honors.
Tuition discounts.
90% health insurance coverage for ABC teammates.
401(k) retirement plan with 2% company matching and 100% vesting.