Operations Manager - Enfield, CT

dsm-firmenich • Enfield, CT

2d • $130,000 - $165,000 • Onsite

About The Position

The Operations Manager will lead fulfillment center operations in Enfield, Connecticut, supporting products and health and wellness brands. The role oversees daily fulfillment activities and drives operational performance across safety, quality, service, productivity, cost, and on-time delivery. It includes developing supervisors and team leaders, leading continuous improvement, maintaining inventory accuracy and quality compliance, and ensuring adherence to GMP, regulatory, and operational standards. The manager partners with cross-functional teams and external logistics providers to achieve operational excellence and business objectives.

The position offers opportunities to lead initiatives across fulfillment, automation, process optimization, and operational excellence within a science-led organization. The company describes opportunities for leadership development, learning, career mobility, collaboration, and employee wellbeing.

Requirements

• Bachelor’s degree in Supply Chain, Operations, Business, Logistics, or a related field, or equivalent experience.
• Experience leading distribution, fulfillment, warehousing, manufacturing, or logistics operations, including leadership of supervisors and frontline teams.
• Knowledge of warehouse operations, labor management, inventory control, quality systems, and safety programs.
• Experience using KPIs and operational metrics to improve performance and drive accountability.
• A collaborative and accountable leadership style, with a passion for developing people and driving continuous improvement.

Nice To Haves

• Familiarity with WMS, ERP systems, and Microsoft Office applications; SAP, EWM, or similar systems are advantageous.

Responsibilities

• Lead daily fulfillment center operations across receiving, storage, inventory management, picking, packing, shipping, reverse logistics, and value-added services.
• Drive performance across safety, quality, service, productivity, cost, and on-time delivery metrics while adapting to changing business demands.
• Develop, coach, and support supervisors and team leaders to build a high-performing and engaged workforce.
• Lead continuous improvement initiatives that enhance operational efficiency, quality, and customer experience.
• Ensure inventory accuracy, quality compliance, and adherence to GMP, regulatory, and operational standards.
• Partner with cross-functional teams and external logistics providers to deliver operational excellence and achieve business objectives.

Benefits

• Leadership development, learning opportunities, and career mobility.
• A culture with supportive colleagues, shared achievements, and a focus on employee wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager