Operations Manager - Enfield, CT
About The Position
As Operations Manager at i-Health in Enfield, Connecticut, you will lead fulfillment center operations, develop frontline leaders, and drive continuous improvement across safety, quality, service, productivity, and cost. You will support products that improve the lives of women and families while shaping operational excellence. The role oversees daily fulfillment activities and performance, develops supervisors and team leaders, and leads initiatives to improve efficiency, quality, and customer experience. It also ensures inventory accuracy and compliance with GMP, regulatory, and operational standards, while partnering with internal cross-functional teams and external logistics providers. The successful candidate will have a relevant bachelor’s degree or equivalent experience, operational leadership experience, knowledge of warehouse and related operating systems, and a collaborative, accountable approach to developing people and improving performance.
Requirements
- Bachelor’s degree in Supply Chain, Operations, Business, Logistics, or a related field, or equivalent experience.
- Experience leading distribution, fulfillment, warehousing, manufacturing, or logistics operations, including leadership of supervisors and frontline teams.
- Knowledge of warehouse operations, labor management, inventory control, quality systems, and safety programs.
- Experience using KPIs and operational metrics to improve performance and drive accountability.
- A collaborative and accountable leadership style, with a passion for developing people and driving continuous improvement.
Nice To Haves
- Familiarity with WMS, ERP systems, and Microsoft Office applications.
- Experience with SAP, EWM, or similar systems is advantageous.
Responsibilities
- Lead daily fulfillment center operations across receiving, storage, inventory management, picking, packing, shipping, reverse logistics, and value-added services.
- Drive performance across safety, quality, service, productivity, cost, and on-time delivery metrics while adapting to changing business demands.
- Develop, coach, and support supervisors and team leaders to build a high-performing and engaged workforce.
- Lead continuous improvement initiatives that enhance operational efficiency, quality, and customer experience.
- Ensure inventory accuracy, quality compliance, and adherence to GMP, regulatory, and operational standards.
- Partner with cross-functional teams and external logistics providers to deliver operational excellence and achieve business objectives.
Benefits
- Leadership development, learning opportunities, and career mobility.
- Supportive colleagues, shared achievements, and a focus on employee wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
