Operations Manager - Auto Glass Replacement

Salaried/Skilled Trades NSG Group•Little Rock, AR

About The Position

The Operations Manager leads day-to-day warehouse and delivery operations at the Little Rock location, with oversight of eight hourly employees. The role ensures that the right glass is delivered safely, on time, and in excellent condition while maintaining service quality and reliability. It champions a safety-first culture, regulatory compliance, glass-handling skills, and warehouse operating standards. The manager oversees warehouse performance with a focus on labor efficiency, productivity, operational excellence, and prime cost. This includes optimizing labor deployment and warehouse layout, inventory flow, bin locations, and staging processes to reduce waste. The role is also accountable for consistent execution of the organization’s 48 Critical Success Processes and for managing inventory and assets accurately. The position develops employees and customer relationships, maintains staffing, hires and trains staff, monitors performance, and conducts performance reviews. It ensures processes align with Japan Sarbanes Oxley (JSOX), the Quality Management System (QMS), and organizational standards, and participates in operational and financial performance reviews. The role regularly interacts with market, regional, and senior leadership to keep service, quality, and costs aligned with expectations.

Requirements

Extensive distribution or logistics experience and knowledge.
Strong leadership, interpersonal, verbal, and written communication skills.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer.
Strong customer-service focus while meeting operational objectives.
Familiarity with computer-based inventory control systems such as SAP.
Proficiency in spoken and written English.
Proactive, innovative problem-solving skills.
High energy, self-starting approach, and ability to balance multiple priorities.
A BS/BA degree and at least 5 years of supervisory experience, or at least 10 years of supervisory experience without a degree.
Demonstrated leadership in a distribution or service environment with a diverse team.
Ability to develop a cohesive team, with a focus on employee development and performance improvement.
Ability to manage local and remote personnel.
Strong project management and organizational skills.
Strong facility safety awareness and management skills.
Strong knowledge of material handling equipment (MHE) safety and operation.
Valid driver’s license.
Must maintain an acceptable motor vehicle record as defined by safety requirements.

Nice To Haves

Glass industry experience.
SAP or similar experience.

Responsibilities

Reinforce a safety-first mindset and ensure regulatory compliance.
Drive initiatives and a culture that support service quality, employee engagement, sales, and operating profit.
Engage with customers to understand their needs and develop and execute the customer value proposition.
Meet or exceed Service Center service targets while optimizing efficiency and managing costs.
Ensure deliveries are received from distribution centers or manufacturing sites and stocked appropriately.
Oversee pulling and processing customer orders for pickup and delivery, ensuring routes depart on time.
Oversee customer returns and cycle inventory counting.
Retain and develop employees; maintain staffing requirements and hire and train staff in accordance with the approved operating plan or agreed exceptions.
Monitor staff performance, oversee employee goal setting, conduct mid-year and year-end performance reviews, and help staff overcome work obstacles.
Ensure business processes align with JSOX and the Quality Management System, and propose process improvements to the Line Manager.
Manage inventory according to business and JSOX procedures and guidelines.
Participate in performance reviews and provide Service Center variance analyses and gap-closure responses for operational and financial measures.
Adhere to NSG/Pilkington Standards of Business Conduct, values, and principles.
Maintain control and accuracy in inventory and asset management.
Perform other duties as assigned by the manager.