Jackson College of Graduate Studies - Operations Manager

University of Central Oklahoma•Edmond, OK

1d•Onsite

About The Position

The Operations Manager manages the daily operations of the Jackson College of Graduate Studies, including accounting, resource control, financial reporting, marketing and communications, project management, and human resources functions. The role communicates with the Dean, Associate Dean, and staff about office and program performance; analyzes and resolves operational issues; provides quality control; develops and implements business plans, policies, and procedures; evaluates results against organizational objectives; resolves conflicts and negotiates within the organization; and reports on operations to executive leadership. The position provides leadership, coaching, consultation, and mentoring as needed, works under minimal supervision, and handles complex issues. The Operations Manager supports Graduate College admissions, recruitment, and hiring; prepares probation and suspension reports; coordinates travel, lodging, registration, supplies, and equipment maintenance; and leads events and programming. The role oversees communications, scheduling, purchasing, and the Graduate College budget, and develops and maintains systems and processes that advance the College’s aims. It collaborates on Graduate Council and Graduate Student Advisory Board scheduling, composition, and documentation; assists with curriculum proposals and new graduate student orientation; processes admissions and enrollment for the Swansea@UCO doctoral program; and works with program advisors, academic colleges, and other areas to coordinate communications. The position also assists with the website strategy supporting graduate admissions and enrollment and performs other duties as assigned. The Jackson College of Graduate Studies provides leadership and support for graduate programs and scholarly and creative activities at UCO. It collaborates with five academic colleges and the Forensic Science Institute and offers more than 80 graduate majors to over 1,100 graduate students.

Requirements

Bachelor’s degree in a job-related field plus 5 or more years of work experience, or an equivalent combination of education and experience.
Work experience leading and planning, including program development and innovation, program prioritization, and assessment.
Appropriate professional accomplishments and credentials.
Excellent etiquette, interpersonal skills, and thoughtful personal interaction skills.
Ability to work independently and contribute to team efforts.
High-level critical-thinking skills.
Ability to manage and prioritize multiple projects.
Detail-oriented with strong organizational skills.
Ability to aggregate data and generate statistical reports as needed.
Ability to work effectively with diverse constituents.
Ability to handle multiple tasks simultaneously and interact professionally with all segments of the University community.
Ability to maintain confidentiality.

Nice To Haves

Master’s degree.
Proficiency in Microsoft Word, Excel, Ellucian CRM Recruit, HubSpot, Banner, and other website integration tools.
Leadership skills.
Strong computer, technology, and analytical skills.
Excellent oral and written communication skills.
Sound judgment, creativity, organizational, and clerical skills.
Ability to foster teamwork.

Responsibilities

Manage daily department operations, including accounting, resource control, financial reporting, marketing and communications, project management, and human resources functions.
Communicate with the Dean, Associate Dean, and staff about office and program performance.
Analyze and resolve business operations issues and needs, and provide quality control.
Develop and implement business plans, policies, and procedures.
Evaluate business-unit results to determine whether organizational objectives are being met.
Resolve conflicts and negotiate with others in the organization.
Report on all aspects of business operations to executive leadership.
Provide leadership, coaching, consultation, and mentoring as needed.
Support Graduate College admissions, recruitment, and hiring functions.
Create end-of-semester probation and suspension reports.
Handle Graduate College travel, lodging, registration, supplies, and equipment maintenance.
Serve as the Graduate College’s primary event and programming lead.
Oversee and monitor Graduate College communications and scheduling activities.
Oversee and monitor Graduate College purchasing and budget.
Design, develop, and maintain systems and processes that advance the Graduate College’s aims.
Collaborate on scheduling, composition, and documentation of Graduate Council and Graduate Student Advisory Board proceedings.
Assist with organizing and processing curriculum proposals.
Process admissions and enrollment for the Swansea@UCO doctoral program.
Lead, design, and collaborate on events and programming to strengthen the Graduate College community.
Assist with organizing and scheduling new graduate student orientation.
Coordinate communications with graduate program advisors, disciplinary colleges, and other academic areas.
Assist with designing, updating, and integrating the website strategy supporting graduate admissions and enrollment.
Supervise one administrative assistant and all JCGS student workers.
Perform other duties as assigned.