Jackson College of Graduate Studies - Operations Manager

University of Central Oklahoma•Edmond, OK

1d•$58,656 - $58,656•Onsite

About The Position

The Operations Manager manages the daily operations of the Jackson College of Graduate Studies (JCGS), including accounting, resource control, financial reporting, marketing and communications, project management, and human resources functions. The position communicates with the Dean, Associate Dean, and staff about office and program performance; analyzes and resolves operational issues; provides quality control; develops and implements business plans, policies, and procedures; and evaluates whether business units are meeting organizational objectives. The manager resolves conflicts, negotiates within the organization, reports on operations to executive leadership, and provides leadership, coaching, consultation, and mentoring. The role works under minimal supervision and handles complex issues. The position supports Graduate College admissions, recruitment, and hiring; prepares probation and suspension reports; coordinates travel, lodging, registration, supplies, and equipment maintenance; and leads events and programming. It oversees communications, scheduling, purchasing, and the Graduate College budget, and develops and maintains systems and processes to advance the College’s aims. The Operations Manager collaborates on Graduate Council and Graduate Student Advisory Board scheduling, composition, and documentation; assists with curriculum proposals and new graduate student orientation; processes admissions and enrollment for the Swansea@UCO doctoral program; coordinates communications with graduate program advisors, academic colleges, and other units; and helps maintain the website strategy supporting graduate admissions and enrollment. Other duties may be assigned. The Jackson College of Graduate Studies provides leadership and support for high-quality graduate programs and coordinates graduate studies and creative and scholarly activities at UCO. It collaborates with five academic colleges and the Forensic Science Institute, offering more than 80 graduate majors and serving over 1,100 graduate students. The position supervises one administrative assistant and all JCGS student workers.

Requirements

Bachelor’s degree in a job-related field plus 5 or more years of work experience, or an equivalent combination of education and experience.
Work experience leading and planning, including program development and innovation, program prioritization, and assessment.
Appropriate professional accomplishments and credentials.
Excellent etiquette, interpersonal skills, and thoughtful personal interaction skills.
Ability to work independently and contribute to team efforts.
High-level critical-thinking skills.
Ability to manage and prioritize multiple projects and tasks simultaneously.
Detail orientation and strong organizational skills.
Ability to aggregate data and generate statistical reports as needed.
Ability to work effectively with diverse constituents and interact professionally with all segments of the University community.
Ability to maintain confidentiality.

Nice To Haves

Master’s degree.
Proficiency in Microsoft Word, Excel, Ellucian CRM Recruit, HubSpot, Banner, and other website integration tools.
Leadership skills.
Strong computer, technology, and analytical skills.
Excellent oral and written communication skills.
Sound judgment, creativity, organizational, and clerical skills.
Ability to foster teamwork.

Responsibilities

Manage daily department operations, including accounting, resource control, financial reporting, marketing and communications, project management, and staffing-related human resources functions.
Communicate with the Dean, Associate Dean, and staff about office and program performance.
Analyze and resolve business operations issues and needs, provide quality control, and develop and implement business plans, policies, and procedures.
Evaluate business-unit results against organizational objectives and report on operations to executive leadership.
Resolve conflicts and negotiate with others in the organization.
Provide leadership, coaching, consultation, and mentoring as needed.
Support Graduate College admissions, recruitment, and hiring functions.
Prepare probation and suspension reports at the end of each semester.
Coordinate travel, lodging, registration, supplies, and equipment maintenance for the Graduate College.
Lead Graduate College events and programming and help strengthen community through related activities.
Oversee and monitor Graduate College communications, scheduling, purchasing, and budget.
Design, develop, and maintain systems and processes that advance the Graduate College’s aims.
Coordinate scheduling, composition, and documentation of Graduate Council and Graduate Student Advisory Board proceedings.
Assist with organizing and processing curriculum proposals.
Process admissions and enrollment for the Swansea@UCO doctoral program.
Assist with organizing and scheduling new graduate student orientation.
Collaborate with graduate program advisors, disciplinary colleges, and other academic areas to integrate communications activities.
Assist with the design, updating, and integration of the website strategy supporting graduate admissions and enrollment.
Supervise one administrative assistant and all JCGS student workers.
Perform other duties as assigned.