Assistant Director of Operations, Graduate & Professional Studies Admission

Fairfield University•Fairfield, CT

7d•Hybrid

About The Position

The Assistant Director of Operations, Graduate & Professional Studies Admission, reports to the Director of Enrollment Systems and helps manage the technology needs of graduate and professional studies recruitment. The position focuses on streamlining operations and improving the student experience through the division’s Slate CRM, including overseeing system functionality, creating events, and managing communications. The role maintains the Slate database by processing applications and supplemental documents for graduate and second-degree students, performing data maintenance and audits, troubleshooting issues, supporting user training, and working with the Director of Enrollment Systems on database initiatives. It also collaborates with recruitment staff on events and applicant communications and assists with office operations and keeping program information current. The position is based in person on Fairfield University’s Fairfield, Connecticut campus, with the potential for occasional remote work. Some evening and weekend work is required. The expected annual wage range is $60,000–$65,000. Eligible employees may receive health, dental, retirement, paid time off, tuition benefits, and other benefits according to institutional policy.

Requirements

Bachelor’s degree.
Working knowledge of Slate is required.
Exceptional verbal and written communication skills.
Strong interpersonal skills.
Detail orientation and ability to multitask.

Nice To Haves

A minimum of 1–2 years of progressive experience within an admission department is preferred.
Preference for candidates with a minimum of 1–2 years working directly with data systems, including SIS and CRM management, in higher education.

Responsibilities

Maintain the Slate CRM database, including processing applications and supplemental documents for graduate and second-degree students through manual and batch processes.
Complete daily data maintenance tasks.
Conduct routine application and inquiry form audits and troubleshoot issues.
Participate in training new Slate users and developing training documentation.
Stay current on CRM best practices and developments.
Work with the Director of Enrollment Systems to implement database initiatives that improve functionality and the experience of applicants and internal Slate users.
Collaborate with recruitment staff to execute events, including building registration forms, creating attendee surveys, and managing related communications.
Execute inquiry and applicant communications, including maintaining ongoing drip communication plans and sending ad hoc emails.
Assist in managing office resource accounts.
Keep current on program details, deadlines, and tuition costs to ensure accurate information is provided.
Perform other duties and activities as required by the supervisor and departmental or University needs.