Assistant Director of Admission Systems

Bowling Green State University•Main Campus (BG), OH

6d•Remote

About The Position

The Assistant Director of Admission Systems reports to the Director of Admissions and Assistant Vice President and partners with the Director to lead undergraduate and graduate admissions systems strategy and maintenance, including supervision of staff. The role covers business process review and implementation, system testing and configuration, documentation, and staff and user training related to student application decisions and communications. It also leads collaboration with university administrative and academic offices to establish and maintain current admissions and enrollment management procedures and practices. The position advises and collaborates with the Director on short- and long-term strategic planning, resource allocation, and initiatives supporting annual enrollment management goals. The position directs the Office of Admissions systems unit, which supports multiple instances of Slate, UAS, PeopleSoft, and OnBase. It coordinates systems projects and serves as a liaison with Information Technology Services (ITS), oversees system integrity and quality control, and works with ITS and admissions systems staff to troubleshoot issues. The Assistant Director supervises four administrative staff members and serves as a functional lead for admissions and graduate admissions system upgrades, software installations, testing, and maintenance. The role also assesses and develops training and documentation, keeps current with best practices, recommends improvements, and participates in committees and project teams as directed. This is a full-time, remote position open only to U.S. residents legally authorized to work in the United States. The position requires adherence to a primary work schedule during U.S. Eastern Standard Time business hours. BGSU does not offer visa sponsorship for this position.

Requirements

Bachelor’s degree.
Two years of admissions or higher education experience, or experience in project management, system implementation, testing, or training staff on business systems.
One year of experience running queries or using data to support business decisions, such as communication flows, territory management, recruitment, or enrollment strategies.
Effective leadership, team-building, and project management skills, including identifying and prioritizing project-related or critical tasks.
Ability to coordinate the efforts of others and lead teams, committees, and task groups to accomplish goals and objectives.
Extensive experience with systems operations, especially ERP systems, CRM systems, web-based projects, and paperless administrative operations.
Strong problem-solving skills and knowledge of reporting, business process design, and business operations.
Demonstrated experience in a supervisory role.
Excellent oral and written communication, interpersonal, and public-speaking skills.
Ability to work well under pressure, meet timeframes, and prioritize work.
Demonstrated ability to collaborate and build effective working relationships across university departments.
Experience using the CSS module or an enterprise system.
Working knowledge of Microsoft applications.
Project management and implementation experience.
Experience in training, assessment, and development of training modules.
Legally authorized to work in the United States at the time of hire and maintain work authorization throughout employment.

Nice To Haves

One year of staff supervision experience, either through direct supervision or by serving as a functional lead for system implementations, business process functions, or other cross-functional initiatives.
Admissions experience.

Responsibilities

Direct the Office of Admissions systems unit supporting multiple instances of Slate, UAS, PeopleSoft, and OnBase.
Develop and evaluate priorities, issues, system rework and redesign, and project plans for new systems.
Coordinate and prioritize admissions systems projects and serve as a liaison with ITS.
Continuously evaluate system tools and develop strategies to use them to meet business operation needs.
Monitor system integrity, quality control, and interfaces with admissions systems and PeopleSoft.
Troubleshoot system issues in coordination with ITS support and admissions systems staff.
Ensure projects are adequately resourced and deadlines are met.
Hire, train, supervise, and evaluate the performance of four administrative staff members on the systems team.
Foster positive working relationships through community building and a team approach.
Serve as liaison to academic units, athletics, Firelands, ITS, Student Financial Aid, Bursar, Registration and Records, Honors, and other offices.
Work with campus units as needed to develop and streamline applicant and prospective-student processing and recruitment.
Serve as the functional lead for the Office of Admissions and Graduate Admissions team for system upgrades, new software installations, bundle testing, and maintenance.
Assess training and documentation needs and lead the development of training for systems and business processes for Admissions staff and end users.
Ensure timely and appropriate delivery of training and modify training as necessary.
Keep current on best practices, recommend improvements, serve on committees and project teams as directed, and serve in the place of the Director as needed.
Perform other duties as assigned.