OPERATIONS MANAGER

HAMILTON COMMUNITY HEALTH NETWORK • Flint, MI

2d • Onsite

About The Position

The Operations Manager is responsible for the development and administrative management of a multidisciplinary health services practice in an ambulatory setting. The position plans, organizes, and coordinates operational activities to ensure effective clinic services are available to the community. The role develops and maintains systems and creatively solves operational problems.

The Operations Manager plans, develops, implements, evaluates, and monitors administrative and operational policies, procedures, and processes. The role oversees clinic operations, patient flow, supplies and equipment, health information systems, and customer service matters related to patient care.

Requirements

• Associate degree in health care, business, or a related discipline, or an equivalent combination of education and experience.
• At least five years of progressively responsible administrative experience in health care or human service-related organizations.
• Thorough knowledge of operations and management theory and practice, preferably in health care or a not-for-profit environment.
• Effective verbal and written communication skills.
• Ability to demonstrate positive customer service skills.
• Ability to maintain confidentiality.
• Good judgment and decision-making ability when assessing situations.
• Ability to build and maintain effective relationships with programs, agencies, and intra-agency personnel.
• Flexibility and ability to work independently with minimal guidance.
• Excellent interpersonal and customer service skills for working tactfully with diverse patients, staff, customers, and community groups.
• Ability to resolve interpersonal and professional conflicts appropriately.
• Ability to formulate decisions and make demanding, interpretive judgments.
• General computer proficiency.

Nice To Haves

• Bachelor's degree.
• State of Michigan Registered Nursing License.

Responsibilities

• Plan, develop, implement, evaluate, and monitor administrative and operational policies, procedures, and processes.
• Identify, develop, and implement policies and procedures directing clinic operations, as approved.
• Ensure efficient patient flow between waiting rooms and exam rooms.
• Ensure the ordering of medical supplies, equipment, forms, and medications, working with the Clinical Supervisor to keep clinics sufficiently supplied.
• Coordinate HEDIS reviews of patient records with managed care systems.
• Ensure information systems supporting clinic operations are operational, including computers, telephone systems, and software programs.
• Address clinic customer service needs related to patient care, including resolving issues involving billing, complaints, and refunds.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree