Operations Manager - Healthcare

JLL • Renton, WA

7d • $135,000 - $165,000 • Onsite

About The Position

The Operations Manager is the operational backbone of a project delivery team embedded with a single, long-term healthcare client. The role partners with the PDS account leader and account leadership to own the operating model for how the team and client departments work together; manage program management, funding, and reporting disciplines for a large capital portfolio; and support account growth by translating delivery performance into new scope and opportunities. The position builds repeatable systems—including playbooks, forums, KPIs, dashboards, and operational assets—and ensures issues are surfaced early, clearly owned, and resolved at the appropriate level. It calls for a connector and builder who can work across data, vendors, and executive audiences, earning trust through clarity, follow-through, and sound judgment.

The Operations Manager oversees monthly capital funding requests and approval handoffs; develops and improves operating models, governance, playbooks, and standard work; tracks program, project, and resource KPIs and supports business intelligence reporting; and manages vendor performance and scorecards. The role also leads department initiatives, coordinates training and onboarding, maintains program-level oversight of scope, schedule, budget, cash flow, and risk, and facilitates cross-department collaboration with JLL and client stakeholders. Additional responsibilities include preparing executive presentations and proposals, maintaining account collateral and the department SharePoint site, and partnering with account leadership on business development, proposals, pipeline tracking, and account health.

This is an on-site position in Renton, Washington. The expected compensation is $135,000–$165,000 per year. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Bachelor’s degree in business administration, construction management, engineering, architecture, real estate, or a related field.
• Minimum 7 years of operations, program management, or PMO experience in construction, real estate, or capital program delivery.
• Demonstrated experience building or managing operating models, governance frameworks, or playbooks.
• Strong analytical skills, including advanced Excel and hands-on experience defining KPIs and building or consuming BI dashboards such as Power BI, Tableau, or similar.
• Working knowledge of capital project finance, including budgets, authorizations, commitments, forecasts, change orders, and cash flow.
• Experience managing vendors, consultants, or contractors, including contract oversight and KPI scorecards.
• Excellent written, verbal, and presentation skills, with the ability to communicate effectively at all organizational levels.
• Proven ability to influence without direct authority in complex, matrixed organizations.
• Sound judgment, discretion, and ability to maintain confidentiality of sensitive information.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Advanced degree in business administration, operations management, or a related field.
• Professional certification such as PMP, PgMP, CCM, or Lean Six Sigma.
• Owner’s representative experience, ideally supporting healthcare or other complex, highly regulated clients.
• Experience with project management information systems and collaboration tools such as Trimble, Smartsheet, or Procore, and familiarity with Power BI, Tableau, SQL, and DAX.
• SharePoint site management experience, including SharePoint Designer.
• Business development experience, including proposal writing, RFP responses, and account planning.
• Track record of driving process improvement and change management initiatives.
• Ability to thrive in ambiguous, fast-moving environments while driving clarity through resourcefulness.

Responsibilities

• Manage the monthly funding request process, including deadlines, tracking, review, submission, approval routing, and post-approval handoffs.
• Maintain reporting on funding cycle times, budget and capital plan alignment, and process bottlenecks.
• Own and continuously improve the operating model between the project delivery team and client departments, including roles, decision rights, governance forums, cadences, escalation paths, and systems of record.
• Develop and maintain playbooks, templates, and standard work for design and construction phases.
• Identify gaps in governance, intake, and funding processes, propose solutions, and lead adoption and periodic reviews.
• Track program, project, and resource KPIs for safety, scope, schedule, budget, and quality against client standards.
• Partner with data analysts and IT to build and maintain BI dashboards with governed data, documented formulas, and data quality rules.
• Reconcile data across project management, financial, scheduling, and other systems to prepare monthly reporting packets, exception lists, and trend analyses with recommended actions.
• Manage vendor and consultant onboarding, scope and contract compliance, capacity, and delivery risks.
• Own vendor KPI scorecards and feedback sessions; lead performance reviews and corrective action plans; and use results to inform vendor selection, buyout, and future awards.
• Lead department initiatives such as process improvement, technology and reporting adoption, lessons learned, and governance enhancements.
• Coordinate the department’s training and development program, including onboarding, role-based sessions, guides, materials, and feedback.
• Maintain program-level oversight of scope, schedule, budget, cash flow, and risk across design and construction projects.
• Maintain risk management plans, escalation protocols, and change management processes, ensuring issues have named owners and due dates.
• Coordinate program cadences, including intake, portfolio reviews, lookaheads, and monthly report-outs, and build feedback loops for future work.
• Build working relationships with JLL account resources and client departments, including capital planning, finance, facilities, technology, clinical operations, healthcare technology, and real estate.
• Improve communication protocols and facilitate coordination forums that produce decisions, owners, and dates; verify facts and present options and recommendations when escalating.
• Create executive-quality presentations, program reports, quarterly business reviews, and proposal materials; present to client and leadership audiences.
• Create and maintain reusable templates, case studies, credentials, and account collateral, and manage the department SharePoint site.
• Partner with the account leader to identify, qualify, and pursue growth opportunities, including scope expansions, new programs, and cross-selling JLL capabilities.
• Lead or support proposals, RFP/RFQ responses, scopes of work, fee and staffing models, and client interviews.
• Track the account pipeline and account health indicators, and capture client feedback and lessons learned to strengthen satisfaction and renewals.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Manager