Operations Manager - Snow Removal/Landscaping

East Coast Facilities, Inc.•Chili, NY

6d•Onsite

About The Position

The Operations Manager (OPM) is responsible for overseeing all operations, including middle managers, personnel, and equipment, and directing the team's activities. They are responsible for the master schedule and act as a central point of communication between the operations team and the sales team. The role focuses on exterior services such as landscape management, facility repair and maintenance services. The OPM reports to the Director of Operations.

Requirements

Proficiency in English is required.
Employees are regularly required to use written and oral communication skills; may read and interpret data, information, and documents; observe and respond to people and situations; learn and apply new information or skills; work under deadlines; and interact with others encountered in the course of work.
Must be able to pass security background checks.
Must have and hold a valid driver’s license free of points from traffic violations and or accidents.
Must not use illicit drugs or prescribed pharmaceuticals that will impact their ability to safely carry out their job.

Responsibilities

Manages and supports service delivery and fulfillment operations.
Supports sales team with proactive communication and updates.
Oversees fleet supervisor, fleet maintenance, and repairs for assigned Service Center and Satellites.
Oversees purchasing for materials, sub-contractors, and fleet repair and maintenance needs.
Keeps master scheduling tools updated at all times.
Updates fleet and local item library with current data.
Manages fulfillment systems and production calendars.
Coordinates master schedules and provides operational schedules to Account Executives and Production Managers.
Ensures fleet needs are level-set against production requirements and communicates fleet needs to the DOO.
Manages designated Fleet Supervisor and all repair and maintenance needs of assigned fleet.
Manages fleet inventory systems.
Manages designated 5s Leader.
Manages all Field Supervisors and Production Managers.
Creates incident reports and compiles information per policy for accidents or close calls.
Drives the ECF Egress and ECF Ingress standards.
Responsible for purchasing goods, services, and materials in line with job budget; superior manager must approve overages.
Completes all appropriate internal documentation related to purchasing procedures.
Manages job budget of hours and materials, with Production Managers and Field Supervisors to ensure budget is met.
Approves expense reports weekly for subordinates.
Approves payroll weekly for field staff.
Approves purchasing requisitions weekly for subordinates.
May assist in AR matters if directed by DOO.
Coordinates with the project(s) client(s) and the designated Account Executive to ensure customer satisfaction is at its highest possible level.
Participates in customer service-related activities at the direction of the DOO or corporate office staff.
Participates in recruiting, the hiring process, and the development of team members.
Ensures that all new hires complete orientation per policy.
Follows company policies and ensures that team members are obeying all safety, quality, and excellence rules and guidelines.
Takes the lead in maintaining adequate staff to meet the needs of production.
Follows and administers appropriate disciplinary protocols that are applicable to subordinates.
Responsible for all uniforms and assigned company purchased tools and equipment to subordinates.
Support Account Executives and Project Managers with estimating processes and developing of proposals for new and existing clients.
Seek and obtain referrals for additional work opportunities.
Manage post-sale quality control. Establish and maintain strict programs that manage quality and warranty programs.
Ensure assigned fleet, personnel uniforms & grooming, facility cleanliness, and job sites, meet our corporate standards of professional image.
Conduct etiquette, behavior, and professional standards training to all subordinates.
Ensure that all personnel are observing safety standards during working hours, at job sites, in public places, in transit, and at branch facilities.