Operations Manager - Clinic Setting

Action Behavior Centers•Lubbock, TX

10h•$65,000 - $85,000•Onsite

About The Position

The Operations Manager leads an ABC facility, creating an environment where employees can excel, families feel supported, and children with autism can achieve their full potential. The role is accountable for the location’s financial performance, safety, and compliance, and aims to improve outcomes for children and the clinicians who support them. The manager drives operational performance through KPIs, clinic budgets, and team performance, and leads a team of 25–50 professionals. The role includes supporting employees through evaluations, corrective actions, development plans, and recognition; building trust with families by providing education and guidance during onboarding; and collaborating with Clinic Admissions Associates, Clinical Directors, and department leaders to ensure quality operations.

Requirements

At least 6 years of experience managing large teams across multiple sites or districts.
High school diploma or GED required.
Empathy and understanding when working closely with children and families.
Strong communication skills and ability to collaborate effectively with department leaders and teammates.
Proactive problem-solving ability, comfort working in high-stakes situations, and commitment to excellence.
Ability to meet the listed physical requirements, including lifting or moving objects weighing up to 50 pounds, using necessary PPE, and working in frequent moderate-to-loud noise.
Ability to be physically present at the assigned job location as required.
Ability to make independent decisions, assess potential consequences, perform essential functions safely, and maintain regular, punctual attendance.

Nice To Haves

Bachelor’s or master’s degree.

Responsibilities

Manage KPIs, clinic budgets, and team performance to drive operational success.
Lead, engage, and retain a team of 25–50 professionals delivering clinical care.
Support team members through evaluations, corrective actions, development plans, and team celebrations.
Build trust with families by providing education and guidance during onboarding.
Collaborate with Clinic Admissions Associates, Clinical Directors, and department leaders to ensure quality operations.
Oversee the financial, safety, and compliance aspects of the assigned facility.

Benefits

Base salary of $65,000–$85,000 per year, based on experience and market.
Performance bonus of up to $18,000 annually through monthly and quarterly incentives.
Career advancement pathways from Operations Manager to Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations.
Professional development through the Badge Up Program, Regional Workshops, Annual Leadership Summit, and Initial Training in Austin, Texas.
10 days of paid time off, 10 paid holidays, and 2 flex days, with more based on tenure.
Up to $600 in student loan repayment options and tuition discounts.
Maternity/paternity award of up to $3,000 and childcare flexible spending account options.
90% health insurance coverage.
401(k) with 2% company matching.
DoorDash Pass.
Team happy hours and regional recognition nights.