MIDSTATE Area

Northeast Grocery•Village of Dansville, NY

About The Position

The Operations Manager is a key member of the Retail Management Team and helps ensure a positive shopping experience for customers and a safe, friendly work environment for associates. The role implements assigned business plans and strategies by planning, organizing, coordinating, and monitoring store operations to support growth and profitability. Depending on the store’s organizational structure, the Customer Service Manager, Grocery Manager, and/or Night Operations Manager may report to this position. The Operations Manager supports daily store operations, customer service, product quality and availability, pricing accuracy, merchandising, profit and shrink control, inventory, safety, sanitation, and associate development. The position may work in multiple stores within the district or region based on business needs and may serve as Manager on Duty when needed.

Requirements

Must be at least 18 years of age.
High school education.
Ability to read, write, and perform basic math functions.
Basic computer skills.
Working knowledge of all aspects of store management and operations.
Working knowledge of company standard operating procedures and the ability to make decisions and provide effective leadership.
Skills in business insight and problem solving, communication, delegation, flexibility, human relations, leadership, management control, planning and organization, and initiative.
Ability to work in multiple stores within the district or region based on business needs.

Nice To Haves

Three to five years of retail experience is preferred.

Responsibilities

Make or effectively recommend employment-related decisions by participating in hiring, orientation, training and development, counseling, disciplinary actions, and resolution of associate and labor relations matters.
Maintain store operations related to product quality, housekeeping, stock levels and variety, pricing accuracy, and customer service.
Practice profit-control basics, including merchandising follow-through, cost control, and shrink control.
Communicate frequently with department managers.
Ensure proper product handling, receiving, and ordering, including marking, coding, damage control, and returns of products that cannot be resold.
Reduce total store shrink and meet or exceed shrink budgets across departments.
Ensure proper execution of the KLT program in all departments, including appropriate responses to high-shrink items.
Review department logs weekly, including SIR 380, profit and loss statements, KLT, and shrink.
Actively lead inventory counts.
Implement and maintain sales and merchandising programs, ordering, shelf management, product availability, and monitoring of direct store deliveries to support profitability and growth.
Oversee scan and pricing department operations and ensure pricing accuracy and compliance with the scan guarantee policy.
Assess the effectiveness and productivity of departments and store personnel.
Monitor schedules against store conditions and make appropriate adjustments or recommendations.
Consult with department managers about personnel issues and training.
Ensure safety and sanitation procedures are followed and working conditions are safe and clean.
Conduct appropriate injury investigations and complete required reporting forms.
Anticipate changes, demonstrate initiative in problem solving, and understand store priorities.
Act as Manager on Duty as needed, know opening and closing procedures, and enforce proper operating procedures throughout the store.
Perform tasks assigned by the store manager.