Operations Manager, Soft Services

Ainsworth Inc • Franklin, TN

29d • Hybrid

About The Position

GDI Ainsworth is seeking an Operations Manager to oversee Facilities Soft Services and third-party providers across an assigned region for a premier automotive client. Reporting to the Regional General Manager, the role leads technicians and coordinators in delivering services such as janitorial, event support, landscaping, pest control, waste management, mailroom, laundry, and MAC services. The position focuses on service excellence, safety, efficiency, compliance, and continuous improvement.

Requirements

• At least 5 years of direct IFM leadership experience, such as as a Janitorial Manager or Operations Manager; alternatively, a bachelor's degree in hospitality or management and at least 3 years of direct operational leadership experience.
• Experience using workflow systems, particularly CMMS platforms such as eMaint or Maximo.
• Strong attention to detail and ability to meet deadlines and project outcomes efficiently.
• Ability to follow prescribed plans and provide constructive feedback when objectives cannot be met.
• Experience with continuous improvement methodologies such as Lean Six Sigma.
• Strong oral and written communication skills, with the ability to communicate effectively at all organizational levels.
• Excellent analytical and problem-solving skills, particularly for incident investigations and risk mitigation.
• Ability to produce and communicate detailed reports.
• Fluency in English.

Nice To Haves

• Bilingual proficiency in Spanish or French.

Responsibilities

• Oversee Soft Services operations and ensure high-quality delivery across janitorial, MAC, event coordination, landscaping, pest control, waste management, mailroom, and laundry services.
• Interface with customers to ensure workflows are completed and services are delivered on time.
• Conduct quality assurance inspections and follow-ups across facility services.
• Ensure work records are accurate, current, and properly documented.
• Lead event and incident investigations, including root-cause and corrective-action processes, and track corrective actions through resolution.
• Support monthly, quarterly, and annual performance reporting based on Quality Control Plan measures.
• Participate in developing operating and capital expense budgets for assigned portfolios.
• Identify cost-saving opportunities and implement strategies to improve operational efficiency.
• Investigate and implement technology or process enhancements to improve service delivery.
• Ensure compliance with health, safety, and environmental regulations, including GDI/Ainsworth, client, and jurisdictional requirements.
• Promote a safety-first culture and compliance with HES standards.
• Provide guidance and oversight to maintain a positive, compliant, and risk-free work environment.
• Lead technicians, event coordinators, and third-party providers, supporting employee engagement and professional development.
• Coordinate with internal teams and external partners to ensure seamless service execution.
• Participate in client performance reviews, including Monthly Business Reviews and Quarterly Business Reviews, and align services with client expectations.
• Maintain a productive work environment that supports employee retention and service excellence.

Benefits

• Comprehensive health, dental, and medical benefits, including wellness supports.
• Generous vacation.
• Service milestones and peer recognition.
• Employee discounts and incentives.
• Hybrid working models, where applicable.
• Inclusive team atmosphere and future potential for promotion within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager