Operations Manager - Lincoln University
Thompson Hospitality Corporation•Lincoln University, PA
•Onsite
About The Position
The Operations Manager – Facilities Management is responsible for leading daily campus facilities operations, including maintenance, custodial services, grounds, and support services. This role ensures all physical plant operations are efficient, compliant, and aligned with service standards while driving performance, safety, and customer satisfaction across campus.
Requirements
- Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field preferred
- 5+ years of progressive experience in facilities operations or property management (higher education preferred)
- 3+ years of supervisory or management experience leading multi-trade teams
- Strong knowledge of building systems (HVAC, plumbing, electrical, mechanical, custodial operations)
- Experience managing budgets, vendors, and contracted services
- Familiarity with CMMS platforms and facilities reporting systems
- Strong leadership, communication, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced campus environment
- Knowledge of safety regulations, OSHA standards, and compliance requirements
Responsibilities
- Oversee daily operations of campus facilities, including maintenance, custodial, grounds, and support services
- Supervise and support facility supervisors, technicians, and service staff across multiple trades
- Ensure timely completion of work orders, preventive maintenance, and emergency repairs
- Develop and manage operational budgets, labor costs, and vendor contracts
- Monitor service quality, compliance, and safety standards across all facilities operations
- Coordinate with campus leadership to prioritize projects, renovations, and operational needs
- Implement and improve operational processes, workflows, and service delivery standards
- Manage vendor relationships and oversee contractor performance
- Conduct facility inspections to ensure cleanliness, safety, and operational readiness
- Support capital planning, sustainability initiatives, and long-term facility improvements
- Respond to and resolve escalated facility issues and service disruptions
- Utilize CMMS systems to track performance, productivity, and asset management
Benefits
- Competitive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
