Operations Manager – Leadership Onboarding Program

Waste Management, Inc. (WM)•Mesa, AZ

8h•$69,700 - $74,700•Hybrid

About The Position

This opportunity is designed for experienced leaders who are ready to bring their leadership skills to WM. As part of this opportunity, you will participate in a structured 5-month leadership onboarding program designed to provide hands-on exposure to WM's operations, systems, culture, and leadership approach before transitioning into an Operations Manager role. Throughout the program, you will gain direct experience leading employees, improving operational efficiency, supporting safety initiatives, and driving customer satisfaction while developing a strong understanding of the WM Way and our day-to-day operations. Following the 5-month onboarding, you will transition into an Operations Manager role. As an OM, you will lead and develop frontline employees while overseeing daily route operations and driving safety, performance, and service excellence. If you're an experienced leader looking to take your operational leadership experience to build a long-term career with WM, this opportunity is designed for you! The 5-month onboarding will take place in Mesa, AZ. While we aim to place candidates into an Operations Manager role at their onboarding location, placement at that specific site is not guaranteed. Final placement is based on business needs, and candidates may be placed at a neighboring site within a reasonable commuting distance of the training location upon completion of the program.

Requirements

Bachelor's Degree (accredited) or in lieu of a degree, High School Diploma or GED (accredited) and two (2) years of relevant work experience.
2 years of relevant work experience (in addition to education requirements)
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid Driver's License Upon Hire
Must maintain a valid driver’s license and clean driving record throughout the duration of employment in this position Upon Hire

Responsibilities

Provide timely and consistent touchpoints with frontline employees
Regular review of best practices to enhance daily performance
Partners with Drivers and Technicians to develop job-related skills
Completes the assigned OMT training curriculum and all other assigned training
Actively practice and seek feedback on coaching conversations
Collaborates with all frontline managers to learn the day-to-day business operations (i.e., Operations Improvement Manager, Fleet Manager, Sales Manager, District Managers, Operations Managers)
Develop knowledge of DOT & OSHA safety programs and systems; operational business processes, systems & tools; performance management; dispatch & routing; fleet maintenance processes
Lead and develop frontline employees while overseeing daily route operations and driving safety, performance, and service excellence.