Operations Manager 4 - Lending Services Post Close Review

U.S. Bank • Oshkosh, WI

5d • Hybrid

About The Position

The Operations Manager will lead a Post-Close Review team within Commercial Loan Operations, overseeing daily staffing, workload distribution, productivity, quality, and service level performance. This role is responsible for coaching and developing team members, conducting regular one-on-one and team meetings, managing operational priorities, and ensuring compliance with established loan documentation and review procedures. The manager will collaborate closely with peer leaders, business partners, and auditors while supporting ongoing projects and process improvement initiatives. The ideal candidate will bring prior leadership experience, strong communication skills, and a background in banking operations, commercial loan operations, risk management, or a related field.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience
• Prior leadership experience
• Strong communication skills
• Background in banking operations, commercial loan operations, risk management, or a related field.
• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Responsibilities

• Lead a Post-Close Review team within Commercial Loan Operations.
• Oversee daily staffing, workload distribution, productivity, quality, and service level performance.
• Coach and develop team members.
• Conduct regular one-on-one and team meetings.
• Manage operational priorities.
• Ensure compliance with established loan documentation and review procedures.
• Collaborate closely with peer leaders, business partners, and auditors.
• Support ongoing projects and process improvement initiatives.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager