SENIOR MANAGER OF LENDING OPERATIONS

Glacier Bancorp, Inc.•Pleasant Grove, UT

8d•Onsite

About The Position

Altabank, Division of Glacier Bank, is looking for a Full-time Senior Manager of Lending Operations for our Grove Creek Serice Center. This role manages and supports key functions within the Lending Operations Department under the direction of the Chief Operations Officer. It provides leadership and oversight for loan documentation, loan closing, loan servicing, construction draw, and related operational processes. The Senior Manager works closely with department managers, lending leadership, compliance, credit, and other bank partners to ensure efficient workflows, consistent procedures, timely issue resolution, and strong service to internal and external customers. This role also supports the implementation of process improvements, regulatory and audit remediation, training, employee development, and operational reporting. The Senior Manager is responsible for the management, performance, coaching, and development of assigned direct reports.

Requirements

At least ten years similar or related experience.
A college degree or equivalent combination of education and experience.
Advanced degree preferred
Must demonstrate mastery level knowledge of common computer skills for Microsoft Office including a working knowledge of Outlook, adequate typing skills, and file organization.
Must display a high level of initiative and resourcefulness in resolving employee issues.
Must demonstrate a superior level of skill in communicating effectively and efficiently within all levels of the organization.
Must exhibit an ability to manage staff, priorities, and schedules.
Must use motivational skills to mentor, inspire, and motivate others to perform their best.
Must have superior organizational skills and an ability to work within the bank’s organizational structure.
Must demonstrate an ability to create training plans, materials, and perform training as needed.
Must exhibit advanced skill in writing for performance reviews and employee files as well as for training materials and electronic communication.
Maintains awareness of regulatory requirements and bank policies applicable to Lending Operations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Supports regulatory reporting and related operational processes, including HMDA, CRA, Adverse Action, and other lending compliance responsibilities as assigned.
Completes required bank training courses within assigned time frame(s).
Adhere to Altabank Core Values.
Keeps management appropriately informed of area activities and of any significant problems.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.

Nice To Haves

Advanced degree preferred

Responsibilities

Oversees assigned Lending Operations functions, including loan documentation, loan closing, loan servicing, construction draw, and related operational support activities.
Provides day-to-day leadership to department managers and staff by helping resolve escalated issues, prioritizing work, supporting consistent communication, and ensuring operational needs are addressed timely and effectively.
Coordinates with lending leadership, compliance, credit, retail, other bank departments, and corporate departments to maintain sound processes, implement procedure updates, support new initiatives, and promote consistency across lending operations.
Supports internal and external audit responses, regulatory reviews, procedure updates, and remediation activities related to Lending Operations.
Monitors operational performance, service levels, quality trends, exception activity, and workload needs; recommends improvements to strengthen efficiency, accuracy, accountability, and customer service.
Maintains employee files, writes performance reviews, conducts periodic one-on-ones, supports employee onboarding, and works with department managers and bank leaders on escalated employee matters as necessary. Approves time off requests for assigned direct reports.
Manages direct reports to maximize productivity, efficiency, and employee development, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, and ensuring compliance with regulatory requirements and organizational mission, values, policies, and work rules. Appraises performance and provides recommendations for compensation, promotion, and termination, as appropriate.
Maintains awareness of regulatory requirements and bank policies applicable to Lending Operations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Supports regulatory reporting and related operational processes, including HMDA, CRA, Adverse Action, and other lending compliance responsibilities as assigned.
Completes required bank training courses within assigned time frame(s).
Adhere to Altabank Core Values.
Keeps management appropriately informed of area activities and of any significant problems.
Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
Duties subject to change.