Erlanger DDC Operations Manager

Levi Strauss & Co. • Erlanger, KY

4d • Onsite

About The Position

The Operations Manager is responsible for the day-to-day productivity of the distribution center and for executing business strategy safely and cost-effectively. The role oversees the direction, coordination, and performance measurement of receiving, order fulfillment, shipping, and other general distribution activities. As a member of the site’s Senior Leadership team, the Operations Manager participates in site-wide operating practices, procedures, and decisions, promotes continuous process improvement, and fosters employee engagement and alignment with LS&Co values.

The position leads and develops teams responsible for warehouse activities, plans staffing against forecasted volumes, and partners with engineering, network colleagues, and other stakeholders to meet productivity, service, quality, safety, and cost objectives. It also supports employee training, coaching, mentoring, development, and succession planning.

Requirements

• At least 5 years of experience in general distribution center and direct-to-consumer activities, preferably in an environment with fluctuating volumes.
• Knowledge of demand forecasting and distribution planning, including distribution flow, integration, and automation.
• Ability to assess situations quickly and use data to develop creative solutions to complex problems while producing positive financial and service-level results.
• Proven experience maximizing team productivity and growth.
• Ability to develop, motivate, and lead in a fast-paced team environment.
• Ability to provide and receive constructive feedback and to coach and mentor, with a focus on short- and long-term performance and development and retaining top talent.
• Ability to communicate effectively across functions in a fast-paced environment with multiple stakeholders and competing priorities.
• Ability to work with urgency to execute operational plans and communicate them across functions.
• Ability to seek opinions, listen actively, challenge the status quo, and build team consensus and alignment.
• Experience with warehouse management systems.
• Experience using IBM Cognos Reporting System (Manhattan SCI).
• Proficiency with Microsoft Office, especially Excel, including pivot tables, data visualizations, macros, and advanced functions.
• Knowledge of lean manufacturing and change management methods, such as 5S, Gemba, and Kata.
• Alignment with LS&Co values of empathy, originality, integrity, courage, and performance.

Nice To Haves

• Bachelor’s degree or equivalent experience in supply chain, management, or a related field.
• Experience with Manhattan Active WMS.

Responsibilities

• Drive production, accountability, and continuous improvement using LEAN and Six Sigma methodologies to improve productivity, quality, safety, and employee engagement.
• Manage key performance indicators, including cost per unit, variable cost per unit, units per hour, inventory accuracy, and employee utilization and performance rates.
• Ensure a safe working environment and compliance with federal, state, local, and LS&Co standards.
• Manage new and refresher training to ensure employees follow required methods, pace, and safe motion dynamics across operational functions.
• Establish, document, and ensure consistent execution of departmental standard work methods.
• Use system reporting and volume forecasts to maintain adequate staffing for cost and service metrics, including advance planning for peak volume activity.
• Partner with Engineering and cross-functional or network colleagues to identify and implement process changes that improve performance.
• Build and maintain stakeholder partnerships to meet customer service goals and specifications and service orders efficiently.
• Lead and develop the team responsible for general warehouse activities, including succession planning and upskilling opportunities.
• Create opportunities for employee development, coaching, and mentoring.
• Lead special projects aligned with site and company strategic business plans.

Benefits

• 401(k) match of $1.25 for every $1.00 contributed, up to the first 6% of pay saved.
• Five hours of paid volunteer time per month with nonprofit organizations.
• 50% discount on regular-price merchandise.
• Health and wellness benefits.
• Medical, vision, and dental benefits, including an on-site Vigilant Clinic.
• Time Off with Pay Program (TOPP).
• Generous paid holiday package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed