BAS Service Supervisor – DDC

SmartTech Contracting LLC•Atlanta, GA

5d•$120,750 - $144,638•Remote

About The Position

The BAS Service Supervisor – DDC is the primary client-facing contact for assigned Building Automation System (DDC) service programs, overseeing high-quality emergency service and preventative maintenance across healthcare, industrial, and mission-critical/technology environments. This transitional role combines hands-on DDC technical work with day-to-day program management. The supervisor performs troubleshooting, programming, and field support while managing client relationships, coordinating assigned technicians, and reporting on program health and performance. The role reports to the Associate Director of Service and works with Service Technicians, the Project/Service Ticket Manager, other Service Supervisors, systems integrators, equipment vendors, and client staff. The position is remote and requires living in or near Atlanta, Georgia, with travel up to 50%, potentially to any of the 50 U.S. states.

Requirements

Intermediate-to-advanced knowledge of DDC and BAS platforms, including Tridium Niagara (AX/N4), Honeywell WEBs, Distech Controls, Automated Logic, Delta Controls, or Reliable Controls.
Knowledge of open-protocol integration over Ethernet and serial communication buses, including BACnet, Modbus, and SNMP.
Strong understanding of HVAC systems, including RTU, VAV, mixed air, chilled water, and hot water, and of BAS architecture.
Knowledge of BAS networking, including interfacing with client IT resources.
Skill in commissioning, testing, calibration, and troubleshooting BAS systems in mission-critical and healthcare environments.
Skill in building and maintaining client relationships and serving as a primary client contact.
Skill in coordinating and prioritizing technicians' work across multiple concurrent service tickets.
Skill in preparing reports, documentation, and technical deliverables for technical and client audiences.
Proficiency with MS Office Suite, including Excel, Word, Outlook, PowerPoint, and Teams.
Ability to leverage AI and emerging technologies to streamline workflows and improve operational processes.
Ability to communicate effectively in oral and written form with technical and non-technical stakeholders.
Ability to lead, mentor, and delegate work to technicians while continuing hands-on technical work.
Ability to work successfully in a remote environment through effective communication, self-motivation, and organizational skills.
Ability to work under pressure and meet close deadlines.
Ability to achieve NFPA70E certification and/or OSHA training if required.
Ability to manage multiple tasks and competing priorities simultaneously.
Must live in or near the Atlanta, Georgia area.
Must meet the education or experience requirement: a bachelor's degree in engineering, construction, computer science, or a related discipline; or 8+ years of hands-on experience testing, validating, and troubleshooting BAS, DDC, and HVAC control systems (Niagara or equivalent), with demonstrated client-facing experience.
A valid REAL ID or acceptable alternative, such as a passport, is required for domestic air travel associated with the position effective May 7, 2025.

Nice To Haves

Prior experience in mission-critical or healthcare environments.
Prior experience mentoring or leading technicians.

Responsibilities

Serve as the primary point of contact for assigned client programs and build and maintain trusted client relationships.
Lead client check-ins and program review meetings to communicate status, performance, and recommendations.
Identify and escalate client concerns, service gaps, and emerging risks to the Service Manager.
Identify opportunities for expanded scope, system upgrades, and additional service offerings.
Perform hands-on DDC troubleshooting, programming, and system support for emergency service and preventative maintenance.
Participate in the emergency service hotline pool and respond to critical client issues as needed.
Conduct or oversee scheduled BAS technical reviews of system installation, performance, function, GUI, and alarms.
Support system startup, commissioning, and calibration verification using portable testing instrumentation.
Coordinate scheduling and prioritization of service tickets and the day-to-day workload of technicians assigned to the program.
Mentor and provide technical guidance to Service Technicians.
Partner with the Service Manager on technician assignments, cross-training, and career-ladder development.
Coordinate with local vendors, systems integrators, and subcontractors supporting the program.
Maintain accurate service ticket documentation, scope, and resolution records.
Develop and deliver program performance reports covering KPIs, SLA compliance, and hours consumed versus contracted.
Track program budget, labor utilization, and profitability signals, and flag variances to the Service Manager.
Manage personal and program-level hours reporting using company tools.
Complete assigned tasks and deliverables on time and on budget, and perform other related duties as assigned.

Benefits

Choice of comprehensive medical plans, including two PPO-style plans and a high-deductible health plan with HSA option.
Dental and vision plans.
Medical, dental, and vision benefits extended to a spouse/domestic partner and dependent children up to age 26.
401(k) with company match and self-directed brokerage account option.
Paid time off, including additional paid time off during the last week of the year.
Company-paid life insurance coverage for employees and eligible dependents.
Short- and long-term disability and AD&D coverage.
Professional development opportunities.
Tuition reimbursement.
Professional licensing assistance.
Paid parental leave after one year of employment.