Operations Manager - Glenn Hotel

Legacy Ventures•Atlanta, GA

1d•$70,000 - $75,000•Onsite

About The Position

The Operations Manager is directly responsible for the operations of the Front Office and Housekeeping departments and offers additional support and operational coordination with other departments / functions: Engineering, Accounting, Sales, Valet, Security and outsourced Food & Beverage. This position will assure attentive, friendly, courteous and efficient service is delivered to external and internal customers, strive to exceed hotel budgeted profits through revenue initiatives and effective cost management, and manage customer experience, quality and compliance with corporate/brand policies and procedures while meeting/exceeding departmental financial goals.

Requirements

Operations of the Front Office and Housekeeping departments
Additional support and operational coordination with other departments / functions: Engineering, Accounting, Sales, Valet, Security and outsourced Food & Beverage
Attentive, friendly, courteous and efficient service to external and internal customers
Exceed hotel budgeted profits through revenue initiatives and effective cost management
Manage customer experience, quality and compliance with corporate/brand policies and procedures
Meet/exceed departmental financial goals
Interview, hire, train, schedule, and supervise
Conduct performance evaluations
Resolve problems
Provide open communication with employees in Housekeeping and Front Office
Recommend discipline and/or termination when appropriate
Reward, discipline and evaluate staff in a timely manner
Interact with sales staff to discuss and implement sales strategies
Resolve customer complaints
Anticipate potential problems by reviewing and monitoring customer feedback
Monitor and maintain Front Office and Housekeeping systems and equipment
Establish and maintain key control system(s)
Comply at all times with standards and regulations
Ensure adequate supplies with inventory and ordering
Monitor and follow up on all cash overages and shortages
Perform system changes in PMS as needed
Ensure that all guest rooms are inspected after they have been cleaned daily
Inspect rooms and public area for cleanliness and adherence to Legacy/brand standards
Follow-up on all discrepancies found on the night auditor’s room report
Report all incidents or strange occurrences that could be an indication of misconduct or illegal activity
Ensure that all key cards are returned to the secure designated area or front desk
Maintain the lost & found section and records associated with it daily
Organize and conduct daily department/shift standups and monthly department meetings with staff
Attend monthly all-employee meetings and any other functions required by management

Responsibilities

Approach all encounters with guests, employees and vendors in an attentive, friendly, service-oriented manner.
Interview, hire, train, schedule, and supervise conduct performance evaluations, resolve problems, provide open communication with employees in Housekeeping and Front Office and recommend discipline and/or termination when appropriate.
Reward, discipline and evaluate staff in a timely manner.
Interact with the sales staff to discuss and implement sales strategies to continually improve revenues.
Resolve customer complaints, anticipate potential problems by reviewing and monitoring customer feedback from all sources
Monitor and maintain the Front Office and Housekeeping systems and equipment to ensure their optimum performance.
Establish and maintain key control system(s).
Comply at all times with standards and regulations
Ensure adequate supplies with inventory and ordering
Monitor and follow up on all cash overages and shortages.
Perform system changes in PMS as needed to ensure information remains up to date.
Ensure that all guest rooms are inspected after they have been cleaned daily.
Inspect rooms and public area for cleanliness and adherence to Legacy/brand standards.
Follow-up on all discrepancies found on the night auditor’s room report.
Reports all incidents or strange occurrences that could be an indication of misconduct or illegal activity.
Ensures that all key cards are returned to the secure designated area or front desk.
Maintains the lost & found section and records associated with it daily.
Organize and conduct daily department/shift standups and monthly department meetings with staff.
Attend monthly all-employee meetings and any other functions required by management.