Hotel Operations Manager

Atrium Hospitality•Joplin, MO

3d•Onsite

About The Position

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. This role oversees Front Office and Housekeeping operations, ensuring standards are followed, leading and supporting the team, maintaining hotel cleanliness and readiness, monitoring budgets, controlling costs, supporting revenue initiatives, and creating memorable guest experiences.

Requirements

2+ years of hospitality leadership – You’ve managed people and property, and you’ve got the stories (and spreadsheets) to prove it.
Housekeeping or front desk experience – Understanding both sides of the rooms operation makes you a true hotel ninja.
Strong people leadership skills – Coaching, conflict resolution, and motivation are all in your toolkit.
Solid computer skills – Microsoft Office Suite, team chats, and reports won’t slow you down.
Flexible schedule – Nights, weekends, holidays—hospitality never sleeps, and sometimes, neither do we

Responsibilities

Oversee Front Office and Housekeeping operations, ensuring standards (brand and Atrium!) are followed to a T.
Lead and support your team—coaching, developing, and stepping in when needed to keep service top-notch.
Keep the hotel spotless and guest-ready by coordinating cleanliness, maintenance, and timely responses to issues.
Monitor department budgets, control labor and supply costs, and support revenue-generating initiatives.
Create memorable guest experiences with proactive service and genuine connection (you’ll be the reason they come back!).