Store Operations Manager #332 - Short Pump, VA

Academy • Short Pump, VA

26d

About The Position

The Operations Manager drives operational excellence across the store and has direct leadership accountability for Store Operations, including Asset Protection, Cashiers, Loss Prevention, Inventory Control, and Maintenance. This hands-on role supports daily execution across departments, ensuring sales, service, safety, and security standards are consistently met. The manager leads and coordinates team members through effective supervision, communication, coaching, and execution, influencing store performance, customer satisfaction, and profitability.

The role partners with store leaders to plan priorities, address operational challenges, and respond to business needs. It involves learning and applying processes such as inventory flow, labor planning, scheduling, payroll management, and merchandising execution. The position is designed to build leadership capability and prepare the manager for broader leadership responsibility through exposure and development. It is a full-time position averaging 45–50 hours per week during peak times, with schedules that may include evenings, weekends, and holidays.

Requirements

• Minimum of 3 years of relevant leadership, management, or work experience.
• Demonstrated success leading departments or large teams of up to 40 team members while driving operational excellence and achieving sales targets.
• Strong supervisory, leadership, coaching, and people-development skills, including the ability to hold team members accountable and model company standards.
• Customer-focused mindset and commitment to exceptional service.
• Solid business acumen, including the ability to understand financial impacts, market dynamics, and profitability targets.
• Ability to read, analyze, and interpret business reports, professional publications, procedures, and regulatory requirements.
• Effective verbal and written communication, active listening, and presentation skills across diverse audiences.
• Problem-solving, judgment, and reasoning skills to make timely and appropriate decisions in a fast-paced environment.
• Working knowledge of inventory systems, order processing, payroll systems, and Microsoft Office applications.
• Experience using data dashboards, reporting tools, and AI-supported retail analytics to inform decisions.
• Ability to apply basic mathematical concepts and follow written, oral, and diagram-based instructions.
• Ability to complete and maintain required Firearms Sales and Power Industrial Truck certifications.
• Ability to manage and audit firearm sales, accurately complete ATF Form 4473, verify background checks, and provide final approval in accordance with federal and state requirements.
• Team-first attitude and ability to adapt to shifting priorities and support business needs.
• Ability to work varying schedules, including evenings, weekends, and holidays.
• Ability to remain on your feet and move throughout the store for extended periods.
• Ability to walk, bend, reach, pull, carry, and lift items up to 50 lbs.
• Ability to perform repetitive tasks such as scanning, stocking, and folding merchandise.
• Comfort using ladders or step stools to access merchandise.
• Acceptable level of hearing and vision to perform job duties.
• Ability to adhere to company policies and professional standards.

Nice To Haves

• Bachelor’s degree in a related field preferred.

Responsibilities

• Provide overall leadership and accountability for store operational execution and excellence.
• Lead store Operations team members and participate in hiring, training, discipline, recognition, development, and separation decisions.
• Direct and oversee Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control, and Seasonal Team Members, ensuring excellent customer service.
• Develop and execute strategies to achieve weekly and monthly operational goals, including staffing plans, training, payroll management, and scheduling.
• Drive workforce productivity, efficiency, and continuous improvement initiatives.
• Ensure compliance with sales, safety, and security standards in accordance with company policies and regulatory requirements.
• Maintain departmental zoning and consistent adherence to store and company standards.
• Oversee execution of assignments outlined in company Playbooks.
• Participate in store walks with senior leadership and develop action plans based on feedback.
• Audit firearm sales in compliance with applicable laws, complete ATF Form 4473, conduct required background checks, and serve as final approver.
• Complete and maintain required Firearms Sales Certification and Power Industrial Truck Certification training.
• Lead team members through onboarding, performance coaching, and development.
• Learn, communicate, and enforce company policies, procedures, and safety standards.
• Promote professionalism, accountability, and positive team engagement.
• Maintain awareness of omnichannel fulfillment operations and adapt to evolving retail technology and AI-enabled tools.
• Perform additional duties as assigned to support business needs.

Benefits

• Potential to earn performance-based annual and quarterly bonuses.
• Comprehensive benefits package, subject to plan terms and conditions and employment eligibility.
• 20% Academy discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed