Licensed Optician - SHORT PUMP
About The Position
Warby Parker is seeking a skilled, enthusiastic Optician to join its in-house optical team. The Optician helps customers with their eyewear needs, delivers exceptional customer service, and develops expertise in Warby Parker’s brand and products. The role includes taking and recording measurements, adjusting and fitting eyewear, checking finished products for optical standards and customer requirements, and explaining prescriptions and product offerings. The Optician also works collaboratively with the team to improve sales and customer-service practices and represent the company’s values and mission.
Requirements
- Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in non-licensing states.
- Be passionate about the eyewear and retail industries.
- Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
- Be dedicated to exceeding expectations for customers and teammates.
- Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
- Be detail-oriented and able to manage a wide range of responsibilities.
- Be open-minded and committed to ongoing learning.
- Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Work directly with customers to meet their eyewear needs.
- Take and record measurements, adjust and fit eyewear accurately.
- Check finished eyewear against optical standards and customer requirements and requests.
- Explain prescription terminology and product offerings to customers.
- Work with the team to ensure customers receive exceptional service.
- Help customers select frames and lenses based on prescription needs, fit, style, and lifestyle.
- Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
- Represent the Warby Parker brand and educate others about its values and mission.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- 401(k) retirement savings plan
- Parental leave, including for non-birthing parents
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement support
- Optical education reimbursement
- Free eyewear
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
