Operations Manager, Sustainability, Data & Analytics

Spare-It • Jersey City, NJ

9d • Hybrid

About The Position

Spare-it is hiring an Operations Manager to own the operational health of its US deployments from its Jersey City hub. The role is largely digital and data-focused: monitoring customer data and device health through dashboards, maintaining data accuracy, identifying issues, and using AI tools such as Claude to develop clear operational and field-work action plans. The manager will report on deployment health and help define relevant KPIs.

The position also oversees deployed scales and connected hardware, digital signage devices, customer deployments, maintenance, and related logistics. The Operations Manager will own and improve operational processes, workflows, and systems; manage tickets and follow-up in HubSpot; and coordinate interns and contractors while supporting Sales, Customer Success, and R&D. The role includes hands-on device work, inventory and shipment management, and occasional local site visits.

The position is based in downtown Jersey City, New Jersey, with a hybrid schedule typically involving two to three days onsite, flexible according to operational needs. Occasional travel of up to 10 to 15% is required. Compensation is $65,000 to $75,000 per year.

Requirements

• Bachelor's degree.
• At least 3 years of experience in operations, data analysis, logistics, or a related field.
• Proficiency with at least one data visualization platform, such as AWS QuickSight, Tableau, Looker, or similar.
• Strong skills in Google Workspace and Excel.
• Detail-oriented and process-driven, with comfort working with large data sets.
• Technically capable with dashboards, spreadsheets, web platforms, and connecting to and troubleshooting IoT devices.
• Comfort setting up and managing devices such as tablets and displays, including remote device management tools.
• Organized and able to manage multiple priorities and vendors in a startup setting.
• Clear written and verbal communication skills.
• Able to lift and move up to 75 pounds and handle shipping and receiving.
• Valid driver's license.
• Authorized to work in the United States without sponsorship.
• Willingness to travel occasionally, up to 10 to 15%, for site visits.

Nice To Haves

• Experience with a CRM or ticketing system; HubSpot is a plus.
• Experience with operations or workflow tools such as Airtable, Asana, Smartsheet, or similar.
• Experience with device setup or management, including mobile device management, digital signage, or IoT hardware.
• LEED or TRUE certification.
• Interest in AI tools such as Claude and eagerness to use them to work faster and support better decisions.
• Motivation by sustainability and Spare-it's mission.

Responsibilities

• Monitor customer data and device health through dashboards, and maintain accurate data through regular review and cleanup.
• Identify issues early, escalate root causes to R&D, and follow fixes through to resolution.
• Use Claude and other AI tools to analyze data and develop operational and field-work action plans.
• Report on the health of US deployments and help define relevant KPIs.
• Oversee the performance of deployed scales and connected hardware, including evaluating and connecting scales and troubleshooting problems.
• Set up, configure, and manage digital signage devices and customer-site content.
• Support new customer deployments and ongoing maintenance, including occasional local site visits.
• Own, document, and continuously improve operations processes, workflows, and supporting tools.
• Identify bottlenecks and recommend or implement improved systems and automation.
• Manage tickets and operational follow-up in HubSpot.
• Manage hardware inventory, receiving, and domestic and international shipments; prepare equipment for deployment.
• Coordinate interns and third-party contractors, and support Sales, Customer Success, and R&D.

Benefits

• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan.
• Generous paid time off that increases with tenure.
• Hybrid flexibility.
• Professional development support for credentials aligned with sustainability, waste, IoT, or SaaS.
• Purpose-driven, innovative team in the sustainability sector.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level