Operations Manager - Lockbox

Wells Fargo Bank•Shoreview, MN

19h•Onsite

About The Position

Wells Fargo is seeking an Operations Manager to join their Lockbox team in Shoreview, MN. This role involves managing and developing specialized customer service and operations functional teams within a complex and risk-intensive area. The manager will develop strategies to enhance staffing processes, ensure compliance with regulatory guidelines for risk management, and engage with internal partners. Responsibilities include identifying process improvement opportunities, providing training and coaching, making decisions regarding team resources and objectives, interpreting and developing policies, managing budgets, and leading teams to achieve business goals. The role also includes mentoring talent and assisting with hiring.

Requirements

5+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Nice To Haves

Experience in Lockbox Operations
Experience leading other exempt level managers
Experience successfully collaborating with others in a change driven environment
Ability to motivate and provide performance feedback to staff
Strong analytical skills with high attention to detail and accuracy

Responsibilities

Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
Engage stakeholders and internal partners associated within the Operations area
Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
Provide training, performance, evaluation and coaching of less experienced team
Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
Provide responsibility for budget and financial performance
Collaborate and influence all levels of professionals including more experienced managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent