Operations Manager - Lockbox

Wells Fargo & Company•Shoreview, MN

1d•Onsite

About The Position

Wells Fargo is seeking an Operations Manager to join their Lockbox team in Shoreview, MN. In this role, the Operations Manager will manage and develop one or more specialized customer service and operations functional teams within the Operations area, which involves complex and risk in the functional area. They will develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance, and engage stakeholders and internal partners associated with the Operations area. The role requires independent work on moderately complex issues and projects, identifying opportunities for process improvement and risk control development, and escalating issues to more experienced management. The Operations Manager will also provide training, performance evaluation, and coaching to less experienced team members. They will make decisions and resolve issues regarding resources, objectives, and operations of the functional area and team to meet business objectives. Additionally, they will interpret and develop policies and procedures for operation functions with low to moderate complexity within the scope of responsibility, and provide responsibility for budget and financial performance. The role involves collaborating and influencing all levels of professionals, including more experienced managers, and leading the team to achieve objectives, including managing the allocation of people and financial resources for Operations. The Operations Manager will also mentor and guide talent development of direct reports and assist in hiring talent.

Requirements

5+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Nice To Haves

Experience in Lockbox Operations
Experience leading other exempt level managers
Experience successfully collaborating with others in a change driven environment
Ability to motivate and provide performance feedback to staff
Strong analytical skills with high attention to detail and accuracy

Responsibilities

Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
Engage stakeholders and internal partners associated within the Operations area
Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
Provide training, performance, evaluation and coaching of less experienced team
Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
Provide responsibility for budget and financial performance
Collaborate and influence all levels of professionals including more experienced managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent