Operations Manager - NC

Mitchell Companies•Thomasville, NC

6d•Hybrid

About The Position

The Operations Manager is responsible for leading and overseeing daily operations to ensure safety, efficiency, quality control, and on-time delivery service. This role plays a critical part in aligning operational performance with organizational goals, driving continuous improvement, and fostering cross-functional collaboration. The Operations Manager also contributes to workforce development and ensures compliance with company standards and regulatory requirements.

Requirements

Strong leadership, delegation, and decision-making abilities.
Excellent interpersonal, verbal, and written communication skills.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and business operations software.
Proven ability to manage time effectively, prioritize tasks, and meet deadlines.
Conflict resolution and team-building expertise.
Strong analytical and problem-solving skills.
Ability to sit, stand, walk, and use hands to operate office and warehouse equipment.
Must be able to lift up to 50 pounds occasionally.
Regularly required to talk, hear, bend, reach, and climb in a physical environment.

Nice To Haves

Associate or Bachelor's degree in Business, Operations Management, Logistics, or related field preferred.
5+ years of experience in operations, logistics, or a related supervisory role preferred.
Knowledge of OSHA and DOT compliance is preferred.

Responsibilities

Promote and maintain a safe work environment by enforcing OSHA and company safety policies and procedures.
Develop, implement, and evaluate operational strategies that support the company’s financial and service objectives.
Motivate, mentor, and lead team members to achieve productivity goals and encourage high performance.
Partner with Sales leadership to anticipate market changes and implement responsive operational plans.
Oversee all aspects of facility, vehicle, equipment, and delivery asset maintenance.
Approve operational invoices and manage expense reports in alignment with budget targets.
Monitor key performance indicators (KPIs), prepare reports, and create corrective action plans for underperforming areas.
Accurately review and submit bi-weekly payroll for operations department employees.
Drive continuous improvement initiatives, implementing lean practices where applicable.
Represent the company professionally and maintain strong public relations and community presence.
Directly oversees department leaders and other operations personnel, including performance management, staffing, scheduling, coaching, and development.