TEAM OPERATIONS MANAGER (HYBRID-CHARLOTTE, NC)

Compass Group•Charlotte, NC

2d•Hybrid

About The Position

We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction. Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes. We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions. The Team Operations Manager is the operational and automation backbone of the Food Services Digital leadership team. This role owns the systems — operating rhythms, OKR tracking, headcount operations, and AI-embedded automation — that allow a 100+ person digital organization to run as one team. The right candidate sees every recurring manual task as a candidate for an agent and every operational artifact as something an AI workflow can draft, route, or maintain.

Requirements

2+ years in operations, project management, chief of staff, or business operations — ideally in technology, SaaS, or digital transformation environments
Demonstrated experience using modern AI tools (Claude, ChatGPT, Copilot, or similar) to accelerate operational work: drafting, summarization, research, data extraction
Strong project management instincts: scoping, sequencing, dependency tracking, and stakeholder management
Exceptional written communication; able to draft executive-quality summaries and decision memos with minimal direction
Trusted discretion with confidential information — compensation, headcount, org changes, and executive strategy — including judgment about what should and should not be processed by AI
Comfort building structure where none exists; thrives in ambiguity
Bachelor’s degree or equivalent professional experience

Nice To Haves

Experience building agents or multi-step AI automations (Claude, OpenAI Assistants, Copilot Studio, or equivalent)
Prior experience supporting a VP+-level technology, product, or engineering organization
Familiarity with OKR frameworks and goal management tooling
Comfort operating in a matrixed enterprise with multiple business units and shared services

Responsibilities

Owns the systems — operating rhythms, OKR tracking, headcount operations, and AI-embedded automation — that allow a 100+ person digital organization to run as one team.
Sees every recurring manual task as a candidate for an agent and every operational artifact as something an AI workflow can draft, route, or maintain.